Insight Global
Base pay range
$20.00/hr - $26.00/hr Position:
Help Desk Specialist Duration:
12 month contract, will continue to extend on a 12 month basis. Compensation:
$20-26/hour Desired Experience
4+ years of help desk or related experience Experience working with ServiceNow ticketing system Experience working with upper management and the c-suite on technical issues Experience with Microsoft 365 Ability to diagnose computer hardware and software Day-to-Day Responsibilities
Respond to emails and voicemails to prioritize urgent tech issues Review the ticketing system for overnight reports and align on daily goals in team meetings Respond to user inquiries, troubleshoot, and document resolutions each morning Follow up on open tickets to ensure progress; escalate complex cases to specialized IT team members Handle account management tasks such as password resets and permission changes Provide ongoing support via phone, email, or direct visits Manage equipment setups for new hires or meeting spaces Demonstrate drive and excellent communication skills Seniority level
Associate Employment type
Contract Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at Insight Global by 2x Get notified about new Help Desk Specialist jobs in
Newport Beach, CA . Newport Beach, CA #J-18808-Ljbffr
$20.00/hr - $26.00/hr Position:
Help Desk Specialist Duration:
12 month contract, will continue to extend on a 12 month basis. Compensation:
$20-26/hour Desired Experience
4+ years of help desk or related experience Experience working with ServiceNow ticketing system Experience working with upper management and the c-suite on technical issues Experience with Microsoft 365 Ability to diagnose computer hardware and software Day-to-Day Responsibilities
Respond to emails and voicemails to prioritize urgent tech issues Review the ticketing system for overnight reports and align on daily goals in team meetings Respond to user inquiries, troubleshoot, and document resolutions each morning Follow up on open tickets to ensure progress; escalate complex cases to specialized IT team members Handle account management tasks such as password resets and permission changes Provide ongoing support via phone, email, or direct visits Manage equipment setups for new hires or meeting spaces Demonstrate drive and excellent communication skills Seniority level
Associate Employment type
Contract Job function
Information Technology Industries
Staffing and Recruiting Referrals increase your chances of interviewing at Insight Global by 2x Get notified about new Help Desk Specialist jobs in
Newport Beach, CA . Newport Beach, CA #J-18808-Ljbffr