Infinx
Overview
About Our Company:
At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
Location:
Hybrid or In-Person in Austin, TX
Position Summary:
We are seeking an experienced Customer Marketing Manager to design and scale Infinx's customer advocacy, referral, and lifecycle programs. This person will use AI tools in our GTM stack to capture, package, and amplify customer stories turning them into measurable growth levers that drive referrals, strengthen retention, accelerate expansion, and enable Sales and CS teams with customer proof.
Key Responsibilities
Customer Referrals & Advocacy Program
Launch and scale a customer referral and advocacy program that generates new logo and expansion opportunities
Build a customer reference pool and manage participation in case studies, testimonials, analyst interviews, NPS/KLAS surveys, and webinars
Use AI features in our GTM tech stack to transform meeting transcripts, surveys, and customer success notes into stories, quotes, and ROI narratives
Customer Retention & Expansion Support
Partner with Customer Success, Sales, and Product teams on onboarding, adoption, and renewal/expansion communications
Tie advocacy engagement directly to retention and track renewal lift among advocates
Build customer expansion kits (proof slides, ROI benchmarks, case study snippets) for CSMs to use in QBRs and cross-sell/upsell conversations
Sales Enablement Support for New Logos
Provide Sales with Customer Proof Kits (testimonial snippets, ROI one-pagers, referenceable customers)
Ensure advocacy content is embedded into website and solution assets
Support late-stage deals with reference management and proof stories
Enable Sales to leverage advisory board program
Amplification & Community
Run an employee + customer amplification program on LinkedIn using AI to repurpose advocacy into posts, infographics, and short-form videos
Spotlight customer advocates at events, trade shows, and in digital campaigns
Support board of advisor program
Voice of Customer Feedback Loop
Operationalize and modernize NPS/CSAT/KLAS follow-up
Use AI analysis to detect churn risks or highlight success themes
Regularly feed insights to GTM, product, sales, and customer success teams
Skills and Education
5-7 years in B2B SaaS or healthcare tech marketing with proven experience in customer advocacy, referrals, or lifecycle marketing
Experienced with Salesforce and Hubspot customer marketing automation (nurtures, renewal comms, segmentation)
Comfortable using AI tools like CHatGPT to scale advocacy and comms
Strong storyteller who can frame outcomes as AI-enabled success stories for RCM leaders
Collaborative across GTM, CS, Sales, and Product teams
Analytical ability to measure success by pipeline, renewals, and expansion impact, not vanity metrics
Healthcare or RCM experience is a plus but not required
Company Benefits and Perks Benefits:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
If you are a dedicated and experienced Customer Marketing Manager ready to help Infinx build an AI-enabled customer advocacy engine that powers our next stage of growth, we invite you to apply and join our team.
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At Infinx, we're a fast-growing company focused on delivering innovative technology solutions to meet our clients' needs. We partner with healthcare providers to leverage automation and intelligence, overcoming revenue cycle challenges and improving reimbursements for patient care. Our clients include physician groups, hospitals, pharmacies, and dental groups. We're looking for experienced associates and partners with expertise in areas that align with our clients' needs. We value individuals who are passionate about helping others, solving challenges, and improving patient care while maximizing revenue. Diversity and inclusivity are central to our values, fostering a workplace where everyone feels valued and heard.
Location:
Hybrid or In-Person in Austin, TX
Position Summary:
We are seeking an experienced Customer Marketing Manager to design and scale Infinx's customer advocacy, referral, and lifecycle programs. This person will use AI tools in our GTM stack to capture, package, and amplify customer stories turning them into measurable growth levers that drive referrals, strengthen retention, accelerate expansion, and enable Sales and CS teams with customer proof.
Key Responsibilities
Customer Referrals & Advocacy Program
Launch and scale a customer referral and advocacy program that generates new logo and expansion opportunities
Build a customer reference pool and manage participation in case studies, testimonials, analyst interviews, NPS/KLAS surveys, and webinars
Use AI features in our GTM tech stack to transform meeting transcripts, surveys, and customer success notes into stories, quotes, and ROI narratives
Customer Retention & Expansion Support
Partner with Customer Success, Sales, and Product teams on onboarding, adoption, and renewal/expansion communications
Tie advocacy engagement directly to retention and track renewal lift among advocates
Build customer expansion kits (proof slides, ROI benchmarks, case study snippets) for CSMs to use in QBRs and cross-sell/upsell conversations
Sales Enablement Support for New Logos
Provide Sales with Customer Proof Kits (testimonial snippets, ROI one-pagers, referenceable customers)
Ensure advocacy content is embedded into website and solution assets
Support late-stage deals with reference management and proof stories
Enable Sales to leverage advisory board program
Amplification & Community
Run an employee + customer amplification program on LinkedIn using AI to repurpose advocacy into posts, infographics, and short-form videos
Spotlight customer advocates at events, trade shows, and in digital campaigns
Support board of advisor program
Voice of Customer Feedback Loop
Operationalize and modernize NPS/CSAT/KLAS follow-up
Use AI analysis to detect churn risks or highlight success themes
Regularly feed insights to GTM, product, sales, and customer success teams
Skills and Education
5-7 years in B2B SaaS or healthcare tech marketing with proven experience in customer advocacy, referrals, or lifecycle marketing
Experienced with Salesforce and Hubspot customer marketing automation (nurtures, renewal comms, segmentation)
Comfortable using AI tools like CHatGPT to scale advocacy and comms
Strong storyteller who can frame outcomes as AI-enabled success stories for RCM leaders
Collaborative across GTM, CS, Sales, and Product teams
Analytical ability to measure success by pipeline, renewals, and expansion impact, not vanity metrics
Healthcare or RCM experience is a plus but not required
Company Benefits and Perks Benefits:
Joining Infinx comes with an array of benefits, flexible work hours when possible, and a genuine sense of belonging to a dynamic and growing organization.
Access to a 401(k) Retirement Savings Plan.
Comprehensive Medical, Dental, and Vision Coverage.
Paid Time Off.
Paid Holidays.
Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services.
If you are a dedicated and experienced Customer Marketing Manager ready to help Infinx build an AI-enabled customer advocacy engine that powers our next stage of growth, we invite you to apply and join our team.
#J-18808-Ljbffr