Guidewire
Join to apply for the
Content Operations Lead
role at
Guidewire Software Join to apply for the
Content Operations Lead
role at
Guidewire Software Get AI-powered advice on this job and more exclusive features. Summary
Are you passionate about optimizing workflows and turning complex processes into smooth, repeatable systems? Do you enjoy organizing information to bring clarity? Are you curious about how AI can enhance content development? If yes, then wed love to hear from you! Summary
Are you passionate about optimizing workflows and turning complex processes into smooth, repeatable systems? Do you enjoy organizing information to bring clarity? Are you curious about how AI can enhance content development? If yes, then wed love to hear from you!
Were looking for a highly organized, process-driven, and technically savvy Content Operations Lead, who will bring structure and clarity to content initiatives. As part of the Information Experience team, you will be the engine that powers our content strategy, transforming our vision into a scalable, efficient content operation. You will work closely with content strategists, content designers, and writers, to drive projects and initiatives that improve the discoverability, usability, and quality of contentwhile championing the use of AI in content workflows.
To succeed in this role, youll need strong communication and organization skills, an innate curiosity and desire to improve things, a detail-oriented mindset, and a proactive approach. Expect to work in a dynamic environment where collaboration is key.
Job Description
Key responsibilities
Audience insights: Use analytics, research, and user feedback to understand audience needs and expectations. Content KPIs: Work with leadership and content strategy to establish and monitor key performance indicators (KPIs) for content quality, relevance, and effectiveness. Content Strategy operations: Drive and support content strategy initiatives such as audits, information architecture, and governance. Workflows: Develop, implement, and optimize end-to-end content workflows, from intake to publication, governance, performance analysis, and archival. Technology: Understand the technology stack (authoring tools, CMS, publishing systems) and the business flows it supports. Evaluate, recommend, and integrate new tools and technologiesapplying an AI-first approach. Cross-functional collaboration: Work across teams, connecting content strategy, design, writing, tools, and other teams to translate strategic goals into actionable plans. Project Management: Lead and project-manage content projects and initiatives targeted at improving information seeker experiences. Create and maintain reports and dashboards to track KPIs, metrics, and program progress. Industry awareness: Stay updated on industry trends, emerging technologies, and content best practices to continuously improve documentation standards and workflows.
Required Skills And Experience
5+ years in a content-focused role (content operations, strategy, project management, or content production). Proven experience in developing and managing workflows for content creation and publication in a fast-paced environment. Experience managing or coordinating content programs across multiple stakeholders Expertise in project management, content software and content management Highly organized, detail-oriented, and process-drivenyou find joy in bringing order to complexity. Knowledge of Markdown, XML, or DITA Excellent communication and stakeholder management skills Strong organizational and communication skills Experience with analytics tools and measuring content performance. High technical aptitude and ability to work independently and collaboratively in a fast-paced environment Preferably, you also have some of the following: Experience with technical documentation or B2B/SaaS environments. Experience establishing a content operations function from the ground up. Good understanding of structured content, content strategy, content design, information architecture, and content flows. Familiarity with Agile or other iterative project management methodologies. Experience with SEO principles, DAM systems, and localization workflows. Ability to build dashboards and reports to drive decisions. Understanding of AI and how it can be used to improve content creation and user experience
#contentoperations #contentstrategy #artificialintelligence #machinelearning
The US base salary range for this full-time position is $114,000 - $206,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.
Disability Accommodations and Guidewires Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Software Development Referrals increase your chances of interviewing at Guidewire Software by 2x Sign in to set job alerts for Operations Lead roles.
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Content Operations Lead
role at
Guidewire Software Join to apply for the
Content Operations Lead
role at
Guidewire Software Get AI-powered advice on this job and more exclusive features. Summary
Are you passionate about optimizing workflows and turning complex processes into smooth, repeatable systems? Do you enjoy organizing information to bring clarity? Are you curious about how AI can enhance content development? If yes, then wed love to hear from you! Summary
Are you passionate about optimizing workflows and turning complex processes into smooth, repeatable systems? Do you enjoy organizing information to bring clarity? Are you curious about how AI can enhance content development? If yes, then wed love to hear from you!
Were looking for a highly organized, process-driven, and technically savvy Content Operations Lead, who will bring structure and clarity to content initiatives. As part of the Information Experience team, you will be the engine that powers our content strategy, transforming our vision into a scalable, efficient content operation. You will work closely with content strategists, content designers, and writers, to drive projects and initiatives that improve the discoverability, usability, and quality of contentwhile championing the use of AI in content workflows.
To succeed in this role, youll need strong communication and organization skills, an innate curiosity and desire to improve things, a detail-oriented mindset, and a proactive approach. Expect to work in a dynamic environment where collaboration is key.
Job Description
Key responsibilities
Audience insights: Use analytics, research, and user feedback to understand audience needs and expectations. Content KPIs: Work with leadership and content strategy to establish and monitor key performance indicators (KPIs) for content quality, relevance, and effectiveness. Content Strategy operations: Drive and support content strategy initiatives such as audits, information architecture, and governance. Workflows: Develop, implement, and optimize end-to-end content workflows, from intake to publication, governance, performance analysis, and archival. Technology: Understand the technology stack (authoring tools, CMS, publishing systems) and the business flows it supports. Evaluate, recommend, and integrate new tools and technologiesapplying an AI-first approach. Cross-functional collaboration: Work across teams, connecting content strategy, design, writing, tools, and other teams to translate strategic goals into actionable plans. Project Management: Lead and project-manage content projects and initiatives targeted at improving information seeker experiences. Create and maintain reports and dashboards to track KPIs, metrics, and program progress. Industry awareness: Stay updated on industry trends, emerging technologies, and content best practices to continuously improve documentation standards and workflows.
Required Skills And Experience
5+ years in a content-focused role (content operations, strategy, project management, or content production). Proven experience in developing and managing workflows for content creation and publication in a fast-paced environment. Experience managing or coordinating content programs across multiple stakeholders Expertise in project management, content software and content management Highly organized, detail-oriented, and process-drivenyou find joy in bringing order to complexity. Knowledge of Markdown, XML, or DITA Excellent communication and stakeholder management skills Strong organizational and communication skills Experience with analytics tools and measuring content performance. High technical aptitude and ability to work independently and collaboratively in a fast-paced environment Preferably, you also have some of the following: Experience with technical documentation or B2B/SaaS environments. Experience establishing a content operations function from the ground up. Good understanding of structured content, content strategy, content design, information architecture, and content flows. Familiarity with Agile or other iterative project management methodologies. Experience with SEO principles, DAM systems, and localization workflows. Ability to build dashboards and reports to drive decisions. Understanding of AI and how it can be used to improve content creation and user experience
#contentoperations #contentstrategy #artificialintelligence #machinelearning
The US base salary range for this full-time position is $114,000 - $206,000 . Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.
Disability Accommodations and Guidewires Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
About Guidewire
Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
Seniority level
Seniority level
Not Applicable Employment type
Employment type
Full-time Job function
Job function
Management and Manufacturing Industries
Software Development Referrals increase your chances of interviewing at Guidewire Software by 2x Sign in to set job alerts for Operations Lead roles.
Operations Manager - Healthcare Startup-San Francisco
Senior Operations Manager (Mon-Fri 8:30am-5:00pm)
Go-To-Market Operations Manager - Series B Startup - Up to $250K Base
Fremont, CA $213,000.00-$293,000.00 6 days ago Palo Alto, CA $208,000.00-$221,000.00 2 weeks ago San Francisco, CA $98,000.00-$120,000.00 3 days ago San Francisco, CA $67,000.00-$100,000.00 2 months ago Senior Operations Manager, Central Operations
Mountain View, CA $120,000.00-$150,000.00 2 months ago Senior Manager, D&I Programs and Operations
San Francisco, CA $132,900.00-$177,200.00 2 days ago Fremont, CA $145,800.00-$194,400.00 1 week ago Learning Delivery Senior Lead, Customer Operations
Manager - SFO San Francisco International Airport
San Francisco, CA $158,500.00-$218,000.00 8 hours ago Strategy and Operations Lead, Chief of Staff, Search Intelligence
Mountain View, CA $171,000.00-$254,000.00 1 week ago San Francisco, CA $178,000.00-$192,000.00 2 weeks ago Business Operations Manager, Capacity Planning
Mountain View, CA $120,000.00-$160,000.00 1 week ago San Francisco, CA $120,000.00-$140,000.00 6 months ago Sr. Manager of Growth Operations, Handshake AI
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr