MyFBAPrep, Inc.
The Onboarding Manager at MyFBAPrep is a critical role responsible for ensuring a seamless, efficient, and customer-focused onboarding process for new clients across our diverse suite of e-commerce services. This position serves as the bridge between sales and operations, helping clients transition smoothly into our network of services, including B2B fulfillment, direct-to-consumer (DTC) operations, FBA prep, bundling, shrink-wrapping, kitting, labeling, and more. The Onboarding Manager will develop and execute a standardized onboarding program, working cross-functionally to deliver an exceptional client experience and ensure they are fully set up for success.
Key Responsibilities
Client Onboarding:
Act as the primary point of contact for new clients during the onboarding phase. Guide clients through the onboarding process, clearly explaining services, timelines, and expectations. Collect and document client requirements, including SKUs, packaging needs, and special instructions. Coordinate with internal teams to ensure warehouse readiness and proper setup for client operations. Ensure new clients are set up in the appropriate internal systems and notify all relevant stakeholders. Process Development & Optimization:
Create, document, and refine a scalable, repeatable onboarding process for all service categories. Identify and implement process improvements to reduce onboarding time while enhancing client satisfaction. Establish key performance indicators (KPIs) to measure onboarding efficiency and success. Cross-Functional Collaboration:
Work closely with sales, account management, and operations teams to align client needs with service capabilities. Ensure smooth handoff of clients from sales to operations and account management post-onboarding. Collaborate with warehouse partners and logistics teams to address client-specific setup needs. Client Training & Support:
Provide training and resources to clients to familiarize them with our systems, processes, and service capabilities. Address and resolve any client concerns or challenges during the onboarding process. Develop FAQs, guides, and other resources to streamline client education. Data Management & Reporting:
Maintain accurate and detailed records of client onboarding activities in the CRM and other relevant systems. Prepare and present regular reports on onboarding progress, client feedback, and process improvements. Qualifications
Bachelors degree in Business, Supply Chain Management, or a related field, or equivalent experience. 3-5 years of experience in onboarding, account management, or operations, preferably within an e-commerce, Amazon services, or third-party logistics (3PL) environment. Strong understanding of e-commerce operations, including FBA prep, DTC fulfillment, kitting, bundling, and labeling. Exceptional project management skills with a proven ability to manage multiple priorities and deadlines. Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal teams. Proficiency in CRM systems, project management tools, and e-commerce platforms like Shopify, Amazon Seller Central, and others. Analytical mindset with the ability to identify process gaps and implement improvements. Customer-focused attitude with a passion for delivering exceptional service. Preferred Skills
Experience working in a fast-paced startup or high-growth environment. Familiarity with warehouse management systems (WMS) and enterprise resource planning (ERP) systems. Knowledge of Amazon FBA guidelines and requirements. Certification in project management (PMP, Scrum, or similar). What We Offer
Competitive salary and benefits package. Opportunity to work with a fast-growing company in the e-commerce space. Collaborative and supportive work environment. Professional growth and development opportunities. About MyFBAPrep
MyFBAPrep is a leading eCommerce warehouse and logistics network serving enterprise-level brands and top omnichannel-marketplace sellers. Operating a global network of over 100 warehouses and 85 million square feet of warehouse space, MyFBAPrep offers a full suite of eCommerce 3PL services and operates in the United States, Canada, Mexico, Europe and the United Kingdom. The company has been recognized as #44 on Inc. 5000 2023 (#1 in Logistics & Transportation); #20 on the 2023 Deloitte Technology Fast 500 (#1 in Logistics & Transportation); and #1 on South Florida Business Journals Fast 50 2023. Based in Coral Springs, Florida, MyFBAPrep moves over $1 billion in Gross Merchandise Value (GMV) and processes over 10 million units annually. To apply, please email tom[at]myfbaprep.com with the subject line:
Onboarding Manager candidate #J-18808-Ljbffr
Client Onboarding:
Act as the primary point of contact for new clients during the onboarding phase. Guide clients through the onboarding process, clearly explaining services, timelines, and expectations. Collect and document client requirements, including SKUs, packaging needs, and special instructions. Coordinate with internal teams to ensure warehouse readiness and proper setup for client operations. Ensure new clients are set up in the appropriate internal systems and notify all relevant stakeholders. Process Development & Optimization:
Create, document, and refine a scalable, repeatable onboarding process for all service categories. Identify and implement process improvements to reduce onboarding time while enhancing client satisfaction. Establish key performance indicators (KPIs) to measure onboarding efficiency and success. Cross-Functional Collaboration:
Work closely with sales, account management, and operations teams to align client needs with service capabilities. Ensure smooth handoff of clients from sales to operations and account management post-onboarding. Collaborate with warehouse partners and logistics teams to address client-specific setup needs. Client Training & Support:
Provide training and resources to clients to familiarize them with our systems, processes, and service capabilities. Address and resolve any client concerns or challenges during the onboarding process. Develop FAQs, guides, and other resources to streamline client education. Data Management & Reporting:
Maintain accurate and detailed records of client onboarding activities in the CRM and other relevant systems. Prepare and present regular reports on onboarding progress, client feedback, and process improvements. Qualifications
Bachelors degree in Business, Supply Chain Management, or a related field, or equivalent experience. 3-5 years of experience in onboarding, account management, or operations, preferably within an e-commerce, Amazon services, or third-party logistics (3PL) environment. Strong understanding of e-commerce operations, including FBA prep, DTC fulfillment, kitting, bundling, and labeling. Exceptional project management skills with a proven ability to manage multiple priorities and deadlines. Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal teams. Proficiency in CRM systems, project management tools, and e-commerce platforms like Shopify, Amazon Seller Central, and others. Analytical mindset with the ability to identify process gaps and implement improvements. Customer-focused attitude with a passion for delivering exceptional service. Preferred Skills
Experience working in a fast-paced startup or high-growth environment. Familiarity with warehouse management systems (WMS) and enterprise resource planning (ERP) systems. Knowledge of Amazon FBA guidelines and requirements. Certification in project management (PMP, Scrum, or similar). What We Offer
Competitive salary and benefits package. Opportunity to work with a fast-growing company in the e-commerce space. Collaborative and supportive work environment. Professional growth and development opportunities. About MyFBAPrep
MyFBAPrep is a leading eCommerce warehouse and logistics network serving enterprise-level brands and top omnichannel-marketplace sellers. Operating a global network of over 100 warehouses and 85 million square feet of warehouse space, MyFBAPrep offers a full suite of eCommerce 3PL services and operates in the United States, Canada, Mexico, Europe and the United Kingdom. The company has been recognized as #44 on Inc. 5000 2023 (#1 in Logistics & Transportation); #20 on the 2023 Deloitte Technology Fast 500 (#1 in Logistics & Transportation); and #1 on South Florida Business Journals Fast 50 2023. Based in Coral Springs, Florida, MyFBAPrep moves over $1 billion in Gross Merchandise Value (GMV) and processes over 10 million units annually. To apply, please email tom[at]myfbaprep.com with the subject line:
Onboarding Manager candidate #J-18808-Ljbffr