ASC Engineered Solutions
Join to apply for the
CRM Manager
role at
ASC Engineered Solutions 5 days ago Be among the first 25 applicants Join to apply for the
CRM Manager
role at
ASC Engineered Solutions Get AI-powered advice on this job and more exclusive features. Department:
Marketing
Location:
Oak Brook, IL
Compensation:
$165,000 - $200,000 / year
Description
ASC Engineered Solutions is seeking a visionary and hands-on
CRM Strategy & Enablement Manager
to lead CRM adoption, improve sales effectiveness, and drive data-informed decision-making across the business. This individual will bridge the gap between leadership, sales, and construction technology teams - ensuring CRM becomes a strategic growth enabler, not just a system of record.
This role requires both strategic vision and tactical execution. The ideal candidate will develop and implement a CRM roadmap, manage a cross-functional team and third-party partners, and ensure the system aligns with and supports business goals - including opportunity pipeline health, project pursuit, and digital enablement.
How You Will Help
CRM Strategy & Alignment
Develop and execute a scalable CRM roadmap aligned with business goals. Drive system innovation through workflow enhancements, automation, and third-party tools. Collaborate cross-functionally with Sales, Marketing, IT, and Customer Care to align CRM with core business needs.
Sales & Construction Tech Integration
Partner with Sales and ConTech leaders to assess opportunity volume, pipeline health, and funnel performance. Ensure projects and quotes are properly tracked and advanced through sales stages. Use CRM insights to identify gaps and support sales activation strategies.
Team & Vendor Oversight
Manage and mentor a CRM Administrator and CRM Analyst. Oversee third-party developers and consultants to implement CRM integrations and automations. Define CRM enhancement project scopes, timelines, and success metrics.
Change Management & Adoption
Champion CRM usage through communication, training, and user engagement. Develop enablement programs that turn frontline feedback into platform improvements. Serve as the liaison between leadership and end users.
Process Optimization
Lead automation, reporting, forecasting, and quote tracking enhancements. Introduce scalable processes and templates to increase data accuracy and efficiency. Continuously improve the CRM to reflect evolving needs.
Data & Reporting
Ensure high data integrity, standardization, and governance. Build executive dashboards and reporting tools to drive visibility and accountability. Identify pipeline trends and performance metrics to inform sales and strategic decisions.
Required Qualifications
What You Will Bring
10+ years of experience in CRM program management, sales operations, or revenue operations. Strong project management and cross-functional leadership skills. Proven experience driving system adoption and change management initiatives. Hands-on experience with Microsoft Dynamics 365 CRM. Deep understanding of sales processes, pipeline management, and customer journey mapping. Strong analytical, communication, and problem-solving skills. Experience managing direct reports and third-party vendors.
Preferred Certifications:
Microsoft Certified: Power Platform Solution Architect Expert Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210) Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Project Management or Change Management Certification (e.g., PMP, Prosci, Agile)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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CRM Manager
role at
ASC Engineered Solutions 5 days ago Be among the first 25 applicants Join to apply for the
CRM Manager
role at
ASC Engineered Solutions Get AI-powered advice on this job and more exclusive features. Department:
Marketing
Location:
Oak Brook, IL
Compensation:
$165,000 - $200,000 / year
Description
ASC Engineered Solutions is seeking a visionary and hands-on
CRM Strategy & Enablement Manager
to lead CRM adoption, improve sales effectiveness, and drive data-informed decision-making across the business. This individual will bridge the gap between leadership, sales, and construction technology teams - ensuring CRM becomes a strategic growth enabler, not just a system of record.
This role requires both strategic vision and tactical execution. The ideal candidate will develop and implement a CRM roadmap, manage a cross-functional team and third-party partners, and ensure the system aligns with and supports business goals - including opportunity pipeline health, project pursuit, and digital enablement.
How You Will Help
CRM Strategy & Alignment
Develop and execute a scalable CRM roadmap aligned with business goals. Drive system innovation through workflow enhancements, automation, and third-party tools. Collaborate cross-functionally with Sales, Marketing, IT, and Customer Care to align CRM with core business needs.
Sales & Construction Tech Integration
Partner with Sales and ConTech leaders to assess opportunity volume, pipeline health, and funnel performance. Ensure projects and quotes are properly tracked and advanced through sales stages. Use CRM insights to identify gaps and support sales activation strategies.
Team & Vendor Oversight
Manage and mentor a CRM Administrator and CRM Analyst. Oversee third-party developers and consultants to implement CRM integrations and automations. Define CRM enhancement project scopes, timelines, and success metrics.
Change Management & Adoption
Champion CRM usage through communication, training, and user engagement. Develop enablement programs that turn frontline feedback into platform improvements. Serve as the liaison between leadership and end users.
Process Optimization
Lead automation, reporting, forecasting, and quote tracking enhancements. Introduce scalable processes and templates to increase data accuracy and efficiency. Continuously improve the CRM to reflect evolving needs.
Data & Reporting
Ensure high data integrity, standardization, and governance. Build executive dashboards and reporting tools to drive visibility and accountability. Identify pipeline trends and performance metrics to inform sales and strategic decisions.
Required Qualifications
What You Will Bring
10+ years of experience in CRM program management, sales operations, or revenue operations. Strong project management and cross-functional leadership skills. Proven experience driving system adoption and change management initiatives. Hands-on experience with Microsoft Dynamics 365 CRM. Deep understanding of sales processes, pipeline management, and customer journey mapping. Strong analytical, communication, and problem-solving skills. Experience managing direct reports and third-party vendors.
Preferred Certifications:
Microsoft Certified: Power Platform Solution Architect Expert Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB-210) Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) Project Management or Change Management Certification (e.g., PMP, Prosci, Agile)
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Wholesale Building Materials Referrals increase your chances of interviewing at ASC Engineered Solutions by 2x Sign in to set job alerts for “Customer Relationship Management Manager” roles.
Client Relationship Manager - Commercial Property Underwriting Solutions - REMOTE
Chicago, IL $150,000.00-$227,500.00 1 week ago Associate Customer Success Manager - RethinkBH
Chicago, IL $180,000.00-$240,000.00 1 month ago Chicago, IL $70,500.00-$70,500.00 1 week ago Senior Customer Success Manager, Enterprise
Chicago, IL $86,250.00-$138,000.00 2 weeks ago Associate Customer Success Manager, Mid-market
Customer Success Manager, Covered Entity Solutions
Chicago, IL $100,000.00-$115,000.00 2 weeks ago Consumer Packaged Goods Regional Strategic Account Manager-Food and Beverage
Chicago, IL $180,000.00-$270,000.00 5 days ago Customer Success Manager, Bilingual (Spanish or Portuguese)
Strategic Account Manager, Medical Management
Chicago, IL $80,000.00-$100,000.00 4 days ago Senior Account Manager - Middle Market Employee Health & Benefits: Self-Funding Expert
Business Development Manager Renal Dialysis
Chicago, IL $90,000.00-$130,000.00 1 week ago Chicago, IL $110,000.00-$135,000.00 1 week ago REMOTE - Commercial Lines Account Manager (Must live in MA or RI)
Chicago, IL $60,000.00-$80,000.00 5 days ago Chicago, IL $120,000.00-$150,000.00 1 week ago Business Development Manager Pathology Lab
Chicago, IL $90,000.00-$130,000.00 1 week ago Greater Chicago Area $85,000.00-$100,000.00 6 days ago Key Account Manager - Non Traditional (Central)
Chicago, IL $100,000.00-$115,000.00 3 weeks ago Mount Prospect, IL $130,000.00-$150,000.00 4 days ago Chicago, IL $70,000.00-$70,000.00 1 week ago Senior Account Manager, Sexual Health, OTC
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr