Crowe
ServiceNow ITOM Implementation Senior Associate
Crowe
is seeking a highly technical Senior Staff to join our ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. Youll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients. Responsibilities:
Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors MID Server installation, configuration, and troubleshooting Event Management rule creation and alert correlation Service Mapping design and deployment Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders). Translate technical requirements and architecture into scalable, supportable implementations. Work closely with Solution Architects and engagement leads to ensure solution quality and alignment. Write and maintain clear, reusable documentation and internal development standards. Support system testing, UAT, deployment, and ongoing performance tuning. Participate in internal technical design sessions and code reviews. Engage with clients periodically during technical workshops, validations, or post-go-live support. Desired Skills:
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc. Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments Strong troubleshooting skills with MID Servers, connectivity, and system performance Certifications:
ServiceNow Certified System Administrator (CSA) Required ServiceNow Certified Implementation Specialist (CIS) Discovery, Service Mapping, or Event Management Certified Application Developer (CAD) Preferred Qualifications:
3+ years of professional experience 2+ years of direct ServiceNow ITOM hands-on work Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management Ability to independently deliver technical solutions with minimal supervision Excellent written and verbal communication, particularly around documenting complex logic Comfortable working both independently and collaboratively within distributed teams Willingness and ability to travel up to 30% as needed for client engagements Why Crowe?
Crowes ServiceNow practice empowers technical professionals to do meaningful work in a collaborative, fast-paced environment. As a Senior Staff, youll work alongside industry-leading experts and be trusted to deliver powerful solutions that support IT operations at scale. Whether youre expanding your ServiceNow skill set or deepening your expertise in ITOM, this is a place where you can thrive technically and professionally. We uphold Crowes values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $74,100.00 - $147,800.00 per year. Benefits
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! #J-18808-Ljbffr
Crowe
is seeking a highly technical Senior Staff to join our ServiceNow ITOM (IT Operations Management) team. This position is ideal for someone who thrives on hands-on ServiceNow development and configuration work, with a strong focus on ITOM modules such as Discovery, Service Mapping, and Event Management. Youll be part of a collaborative delivery team, working primarily behind the scenes to architect and build powerful, scalable ServiceNow solutions that drive real results for our clients. Responsibilities:
Execute deep technical configuration and scripting for ServiceNow ITOM, including: Discovery patterns, probes, and sensors MID Server installation, configuration, and troubleshooting Event Management rule creation and alert correlation Service Mapping design and deployment Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders). Translate technical requirements and architecture into scalable, supportable implementations. Work closely with Solution Architects and engagement leads to ensure solution quality and alignment. Write and maintain clear, reusable documentation and internal development standards. Support system testing, UAT, deployment, and ongoing performance tuning. Participate in internal technical design sessions and code reviews. Engage with clients periodically during technical workshops, validations, or post-go-live support. Desired Skills:
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc. Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments Strong troubleshooting skills with MID Servers, connectivity, and system performance Certifications:
ServiceNow Certified System Administrator (CSA) Required ServiceNow Certified Implementation Specialist (CIS) Discovery, Service Mapping, or Event Management Certified Application Developer (CAD) Preferred Qualifications:
3+ years of professional experience 2+ years of direct ServiceNow ITOM hands-on work Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management Ability to independently deliver technical solutions with minimal supervision Excellent written and verbal communication, particularly around documenting complex logic Comfortable working both independently and collaboratively within distributed teams Willingness and ability to travel up to 30% as needed for client engagements Why Crowe?
Crowes ServiceNow practice empowers technical professionals to do meaningful work in a collaborative, fast-paced environment. As a Senior Staff, youll work alongside industry-leading experts and be trusted to deliver powerful solutions that support IT operations at scale. Whether youre expanding your ServiceNow skill set or deepening your expertise in ITOM, this is a place where you can thrive technically and professionally. We uphold Crowes values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times. Compensation
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current range is $74,100.00 - $147,800.00 per year. Benefits
Your exceptional people experience starts here. At Crowe, we know that great people are what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you! #J-18808-Ljbffr