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Animal Care Specialist DOQ

Government Jobs, Ellenton, Florida, United States, 34222

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Animal Care Specialist

Plays a direct role in achieving Manatee County's no-kill mission and goal by providing hands-on care for animals in the shelter, working with internal departments to find those animals homes wherever possible, and serving as ambassadors for county residents, volunteers, and adopters who visit the shelter. Contributes to the health, wellbeing, and general care of dogs and cats. Plays a unique role as the direct day-to-day connector between the animals in our care and our residents. Assists with all aspects of the adoption process. Provide excellent customer service to visitors, volunteers, and adopters. Positively interacts with volunteers and promotes a team environment. Greets visitors to the shelter, answers questions, and assists visitors with their needs. Delivers excellent, non-judgmental customer service to all visitors, adopters, fosters, and transfer partners in a friendly, informative and professional manner. Provides basic and routine care for animals per department guidelines, including feeding, watering, and light grooming. Supports animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required records. Provides socialization, enrichment, and exercise for animals as directed. Identifies behavioral issues and shares observations with team members and leaders. Follows behavior or training plans developed for specific animals. Cleans work areas and preserves physical appearance of buildings and grounds, including scooping, raking, sweeping, mopping, and trash removal. Notes maintenance or repairs needed and reports per protocol. Follows policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping. Strictly adheres to established safety procedures to protect self, co-workers, and the general public. Attends job-specific training classes as assigned by supervisor. Animal Care Specialist I: Assist Foster Coordinator with foster appointments, supplies, return surveys and inputting information to the database. Support Front Desk function processing adoptions, licenses, money handling and provide good customer service. Respond to customer service in box and provide information about services provided by the facility. Take lost & found reports and follow-up when a match has been found. Works emergency situations (including weather and other extreme conditions) as required, including work in the Emergency Operations Center and pet friendly shelters. Animal Care Specialist II: Works emergency situations (including weather and other extreme conditions) as required, including work in the Emergency Operations Center and pet friendly shelters. High school diploma or equivalent. One or more years of experience as an Animal Care Specialist or similar position. Previous work or volunteer experience with an animal shelter or similar organization desired. Previous customer service experience desired.