Virginia Jobs
Hiring Range:
$26,831 to Based on experience
Full Time or Part Time:
Full Time
Additional Detail
Title Description-
Administrative Program Assistant I represents a variety of office and administrative duties. Employees work in a variety of environments and may work individually or in combination with other employees. Employees perform a broad variety of office duties that require applying some program knowledge and office and administrative practices, polices, and procedures to perform specific office support activities. The Administrative Program Assistant I class is distinguished from the Administrative Program Assistant II class by the latter's performing paraprofessional activities, acting as an assistant to professionals, and having responsibilities in a functional administrative program area such as fiscal, human resources, or information technology in combination with limited supervisory responsibilities.
General Work Tasks (Illustrative Only) -
Conducts business with the public, employees and other departments, answering questions and providing guidance, requiring the ability to assess the situation and determine a plan of action; unusual issues and situations are referred to a supervisor. Answers multi-line phone system, directing callers to the appropriate staff or community resource Greet clients/visitors, ascertain their needs and refer to the responsible staff or community resource Provides information and resources to the general public Accepts documents from clients and distributes to caseworkers Distributes applications for benefit programs to client Maintain and monitor front desk and lobby area Distribute incoming faxes and mail to caseworkers. All calls, emails, faxes and documents dropped off are to be logged and scanned into agency database Assist in file room to retrieve files and also purging files Runs mail. Received mail by logging and scanning into system before distributing to caseworkers Uses computer and office equipment to input, retrieve, verify, scan and research information Knowledge, Skills, and Abilities: Knowledge-
Working knowledge of office practices and procedures; agency policies and procedures as related to the subject area; and personal computer and office and agency software. Working knowledge of basic math, English, grammar, office etiquette, office methods and procedures pertaining to the subject area.
Skills-
Skill in operating a personal computer, printer, scanner and a variety of standard office machines and equipment.
Abilities-
Demonstrated ability to organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships and coworkers, clients, other public and private agencies, and the public (sometimes under stressful situations); collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; make minor decisions in accordance to regulations and established practices; advise and interpret polices and office and administrative practices, polices, rules and procedures.
Education and Experience-
High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science or related field, and clerical or administrative experience
OR
any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications: Customer services experience with the public in person and over the phone.
High school diploma supplemented with related clerical or administrative experience.
Preferred Qualifications: Experience in a local Social Services agency. Experience using the VACMS system to complete client inquiries. Experience accurately researching, organizing, and filing electronic and paper documents.
Special Requirements: Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and a drug/alcohol screen. This position will be required to work emergency shelters during natural disasters or weather events.
Special Instructions to Applicants:
Applicants are encouraged to provide a complete listing of relevant work experience and qualifications on the application and/or resume. Applications/resumes for this position must be submitted electronically through this website.
$26,831 to Based on experience
Full Time or Part Time:
Full Time
Additional Detail
Title Description-
Administrative Program Assistant I represents a variety of office and administrative duties. Employees work in a variety of environments and may work individually or in combination with other employees. Employees perform a broad variety of office duties that require applying some program knowledge and office and administrative practices, polices, and procedures to perform specific office support activities. The Administrative Program Assistant I class is distinguished from the Administrative Program Assistant II class by the latter's performing paraprofessional activities, acting as an assistant to professionals, and having responsibilities in a functional administrative program area such as fiscal, human resources, or information technology in combination with limited supervisory responsibilities.
General Work Tasks (Illustrative Only) -
Conducts business with the public, employees and other departments, answering questions and providing guidance, requiring the ability to assess the situation and determine a plan of action; unusual issues and situations are referred to a supervisor. Answers multi-line phone system, directing callers to the appropriate staff or community resource Greet clients/visitors, ascertain their needs and refer to the responsible staff or community resource Provides information and resources to the general public Accepts documents from clients and distributes to caseworkers Distributes applications for benefit programs to client Maintain and monitor front desk and lobby area Distribute incoming faxes and mail to caseworkers. All calls, emails, faxes and documents dropped off are to be logged and scanned into agency database Assist in file room to retrieve files and also purging files Runs mail. Received mail by logging and scanning into system before distributing to caseworkers Uses computer and office equipment to input, retrieve, verify, scan and research information Knowledge, Skills, and Abilities: Knowledge-
Working knowledge of office practices and procedures; agency policies and procedures as related to the subject area; and personal computer and office and agency software. Working knowledge of basic math, English, grammar, office etiquette, office methods and procedures pertaining to the subject area.
Skills-
Skill in operating a personal computer, printer, scanner and a variety of standard office machines and equipment.
Abilities-
Demonstrated ability to organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships and coworkers, clients, other public and private agencies, and the public (sometimes under stressful situations); collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; make minor decisions in accordance to regulations and established practices; advise and interpret polices and office and administrative practices, polices, rules and procedures.
Education and Experience-
High school diploma supplemented with post-secondary coursework in office or business administration, accounting, computer science or related field, and clerical or administrative experience
OR
any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Minimum Qualifications: Customer services experience with the public in person and over the phone.
High school diploma supplemented with related clerical or administrative experience.
Preferred Qualifications: Experience in a local Social Services agency. Experience using the VACMS system to complete client inquiries. Experience accurately researching, organizing, and filing electronic and paper documents.
Special Requirements: Applicants will be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and a drug/alcohol screen. This position will be required to work emergency shelters during natural disasters or weather events.
Special Instructions to Applicants:
Applicants are encouraged to provide a complete listing of relevant work experience and qualifications on the application and/or resume. Applications/resumes for this position must be submitted electronically through this website.