Western Pest Services is hiring: Customer Service Representative in Lake Hiawath

Join to apply for the Customer Service Representative role at Western Pest Services

Base pay range

$25.00/hr - $30.00/hr

Overview

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and businesses in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grow, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader. We are currently seeking a Customer Service Representative.

Responsibilities

• Coordinate schedules between customers and service technicians; resolve customer issues and concerns
• Respond to service and sales inquiries and communicate with field operations
• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes and produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We're Looking For

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience. Excellent communication and problem-solving skills are crucial to our business. If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and the ability to manage multiple priorities, i.e. multi-tasking
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high-volume, fast-paced environment
• Excellent interpersonal skills and ability to communicate extensively via telephone and electronically with customers and co-workers

Benefits

• Competitive Compensation
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

Location: Parsippany, NJ

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities