Insight Global
About the Role
We are looking for a Customer Success Manager to help our clients maximize their success
with our email marketing solutions. In this role, you will be responsible for managing a portfolio
of 50+ clients, optimizing their email campaigns for engagement and deliverability, and ensuring
they achieve their marketing goals. Your expertise in email marketing, ad network best
practices, and customer success strategies will be key to driving client retention and growth.
Key Responsibilities • Manage a book of 50+ clients, ensuring they receive exceptional support and strategic guidance. • Optimize email flows and campaigns to improve clicks, opens, revenue, and deliverability. • Educate clients on email marketing and ad network best practices to maximize performance. • Conduct product demos and provide training on platform features. • Deliver quarterly business reviews (QBRs) to showcase results and identify growth opportunities. • Serve as the primary point of contact for client inquiries, providing expert customer support and troubleshooting. • Collaborate with internal teams to escalate issues, advocate for client needs, and ensure a seamless customer experience. • Proactively identify upsell and expansion opportunities within the existing client base.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience • 2+ years of experience in Customer Success, Account Management, or Email Marketing. • Strong understanding of email marketing, deliverability, and ad network best practices. • Proven experience managing a high volume of clients (50+ accounts). • Excellent communication and presentation skills for client interactions and QBRs. • Experience conducting product demos and educating clients on best practices. • Analytical mindset with the ability to interpret campaign data and optimize performance. • Ability to multitask, prioritize, and thrive in a fast-paced environment. • Experience working with ESPs (e.g., Klaviyo, Attentive, Sendlane, HubSpot, etc.). • Background in performance marketing, digital advertising, or data enrichment • Familiarity with customer success platforms and CRM tools.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Key Responsibilities • Manage a book of 50+ clients, ensuring they receive exceptional support and strategic guidance. • Optimize email flows and campaigns to improve clicks, opens, revenue, and deliverability. • Educate clients on email marketing and ad network best practices to maximize performance. • Conduct product demos and provide training on platform features. • Deliver quarterly business reviews (QBRs) to showcase results and identify growth opportunities. • Serve as the primary point of contact for client inquiries, providing expert customer support and troubleshooting. • Collaborate with internal teams to escalate issues, advocate for client needs, and ensure a seamless customer experience. • Proactively identify upsell and expansion opportunities within the existing client base.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience • 2+ years of experience in Customer Success, Account Management, or Email Marketing. • Strong understanding of email marketing, deliverability, and ad network best practices. • Proven experience managing a high volume of clients (50+ accounts). • Excellent communication and presentation skills for client interactions and QBRs. • Experience conducting product demos and educating clients on best practices. • Analytical mindset with the ability to interpret campaign data and optimize performance. • Ability to multitask, prioritize, and thrive in a fast-paced environment. • Experience working with ESPs (e.g., Klaviyo, Attentive, Sendlane, HubSpot, etc.). • Background in performance marketing, digital advertising, or data enrichment • Familiarity with customer success platforms and CRM tools.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.