Lenmar Consulting
Job Title:
Customer Success Analyst Number of Positions:
1 Assignment Type:
one year contract w/ potential to extend or convert Location:
Charlotte, NC or Toronto, CA onsite Tues-Thurs, WFH Mon & Fri or Calgary, AB Remote Pay Rate - $35/hr on W2 without benefits
Screening Questions 1.
Supplier Scenario: "You're supporting a food and beverage supplier who insists their sales are dropping because of 'bad data' in the reporting system. After digging in, you realize the issue isn't the data - their products were actually removed from several cafeterias due to low demand. How would you handle this conversation with the supplier, balancing diplomacy with honesty?" 2.
Onboarding Scenario: "A new supplier joins the reporting platform and is eager but completely unfamiliar with analytics tools. During their first onboarding session, they're overwhelmed and frustrated by the system's complexity. Walk me through how you'd run that session to make sure they leave both confident and engaged." 3.
Cross-Functional Scenario: "You notice a recurring data discrepancy in reports that confuses multiple suppliers. The Product team says it's not a bug, while the Insights team says it's a known reporting quirk. How would you escalate, resolve, and communicate this back to the suppliers without losing trust?"
Job Summary: We are looking for a sharp, data-savvy Customer Success Analyst to support the Distilr Customer Success team in driving supplier engagement and satisfaction within the foodservice industry using our Distilr data platform. This role requires someone with a strong analytical mindset who loves turning data into insights, and insights into action. A proactive and enthusiastic approach to problem-solving, paired with the ability to see the bigger picture, will strongly support one's growth into a client-facing Customer Success Manager role over time. As a Customer Success Analyst, you'll help ensure Compass Group's food and beverage suppliers find real value from our data-by supporting onboarding, reporting, insights, and operational workflows. This role will report into the Senior Manager of Customer Success. What You'll Do Supplier Support:
Help support a portfolio of 30+ suppliers by offering business insights and answering technical product questions while ensuring smooth day-to-day operations that support the CSM program KPI's. Onboarding Coordination:
Assist with the supplier onboarding and training experience; setting up tasks and documentation. Reporting & Analysis:
Build and refine customer reports using MS Excel and other tools to highlight business growth opportunities for both our external suppliers and internal stakeholders. Data QA:
Review Distilr data for accuracy, completeness, and usability. Work with internal teams to ensure high data integrity. Presentation Prep:
Support creation of PowerPoint decks and insight summaries used in external supplier meetings and internal leadership meetings. Cross-Functional Collaboration:
Act as the liaison between the CSM, Category Insights, and Product & Development teams, as well as Foodbuy stakeholders. Process Optimization:
Help maintain tools such as Salesforce and internal trackers, improving how we work and scale. Grow Into a CSM:
Learn about the foodservice industry and how Distilr's food and beverage suppliers operate within it. Develop customer-facing skills to grow relationships that lead to owning your own accounts as a CSM. Why This Role Rocks
You'll work in a data-first, AI-forward company that's rethinking how the Client world uses analytics to grow. You'll have full access to modern AI productivity tools including ChatGPT Enterprise and Microsoft Copilot - meaning you'll spend less time doing repetitive grunt work and more time delivering value. It's a front-row seat to how data transforms the foodservice. You'll learn from experienced CSMs, analysts, procurement professionals, and product leaders in a high-growth environment. There's a clear path to becoming a CSM - this isn't just a support role forever. You'll be part of an innovative, fast-moving team with the stability of Compass Group behind it. What You Bring
1-2 years of experience in an analyst, coordinator, sales support, or customer-facing role (bonus if it's in Client, retail, or SaaS). Strong MS Excel skills - you're comfortable cleaning data, using formulas, and building clean, usable outputs. An innate ability to deal with complex concepts and ambiguity so that you can tell a story from the data. Organized and detail-oriented - you keep timelines tight and tasks on track. Curious and eager to learn the ropes of Customer Success and supplier relationship management. Excellent written and verbal communication skills. A team-first mindset with a "no task too small " attitude. Bonus: familiarity with Salesforce, Power BI, or similar tools.
Customer Success Analyst Number of Positions:
1 Assignment Type:
one year contract w/ potential to extend or convert Location:
Charlotte, NC or Toronto, CA onsite Tues-Thurs, WFH Mon & Fri or Calgary, AB Remote Pay Rate - $35/hr on W2 without benefits
Screening Questions 1.
Supplier Scenario: "You're supporting a food and beverage supplier who insists their sales are dropping because of 'bad data' in the reporting system. After digging in, you realize the issue isn't the data - their products were actually removed from several cafeterias due to low demand. How would you handle this conversation with the supplier, balancing diplomacy with honesty?" 2.
Onboarding Scenario: "A new supplier joins the reporting platform and is eager but completely unfamiliar with analytics tools. During their first onboarding session, they're overwhelmed and frustrated by the system's complexity. Walk me through how you'd run that session to make sure they leave both confident and engaged." 3.
Cross-Functional Scenario: "You notice a recurring data discrepancy in reports that confuses multiple suppliers. The Product team says it's not a bug, while the Insights team says it's a known reporting quirk. How would you escalate, resolve, and communicate this back to the suppliers without losing trust?"
Job Summary: We are looking for a sharp, data-savvy Customer Success Analyst to support the Distilr Customer Success team in driving supplier engagement and satisfaction within the foodservice industry using our Distilr data platform. This role requires someone with a strong analytical mindset who loves turning data into insights, and insights into action. A proactive and enthusiastic approach to problem-solving, paired with the ability to see the bigger picture, will strongly support one's growth into a client-facing Customer Success Manager role over time. As a Customer Success Analyst, you'll help ensure Compass Group's food and beverage suppliers find real value from our data-by supporting onboarding, reporting, insights, and operational workflows. This role will report into the Senior Manager of Customer Success. What You'll Do Supplier Support:
Help support a portfolio of 30+ suppliers by offering business insights and answering technical product questions while ensuring smooth day-to-day operations that support the CSM program KPI's. Onboarding Coordination:
Assist with the supplier onboarding and training experience; setting up tasks and documentation. Reporting & Analysis:
Build and refine customer reports using MS Excel and other tools to highlight business growth opportunities for both our external suppliers and internal stakeholders. Data QA:
Review Distilr data for accuracy, completeness, and usability. Work with internal teams to ensure high data integrity. Presentation Prep:
Support creation of PowerPoint decks and insight summaries used in external supplier meetings and internal leadership meetings. Cross-Functional Collaboration:
Act as the liaison between the CSM, Category Insights, and Product & Development teams, as well as Foodbuy stakeholders. Process Optimization:
Help maintain tools such as Salesforce and internal trackers, improving how we work and scale. Grow Into a CSM:
Learn about the foodservice industry and how Distilr's food and beverage suppliers operate within it. Develop customer-facing skills to grow relationships that lead to owning your own accounts as a CSM. Why This Role Rocks
You'll work in a data-first, AI-forward company that's rethinking how the Client world uses analytics to grow. You'll have full access to modern AI productivity tools including ChatGPT Enterprise and Microsoft Copilot - meaning you'll spend less time doing repetitive grunt work and more time delivering value. It's a front-row seat to how data transforms the foodservice. You'll learn from experienced CSMs, analysts, procurement professionals, and product leaders in a high-growth environment. There's a clear path to becoming a CSM - this isn't just a support role forever. You'll be part of an innovative, fast-moving team with the stability of Compass Group behind it. What You Bring
1-2 years of experience in an analyst, coordinator, sales support, or customer-facing role (bonus if it's in Client, retail, or SaaS). Strong MS Excel skills - you're comfortable cleaning data, using formulas, and building clean, usable outputs. An innate ability to deal with complex concepts and ambiguity so that you can tell a story from the data. Organized and detail-oriented - you keep timelines tight and tasks on track. Curious and eager to learn the ropes of Customer Success and supplier relationship management. Excellent written and verbal communication skills. A team-first mindset with a "no task too small " attitude. Bonus: familiarity with Salesforce, Power BI, or similar tools.