Outfield Healthcare Partners is hiring: Evening Receptionist in St. Louis

Overview

Join to apply for the Evening Receptionist role at OPCO Skilled Management.

Compensation

This range is provided by OPCO Skilled Management. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.50/hr - $16.50/hr

Position

We are seeking a friendly and compassionate receptionist to join a skilled nursing facility. In this role, you will be the first point of contact for residents, families, and visitors, ensuring a welcoming environment. Responsibilities include greeting guests, answering calls, scheduling appointments, and assisting with administrative tasks. Strong communication skills and the ability to manage multiple tasks in a healthcare setting are essential.

Qualifications

• High school Diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and the community.

Responsibilities

• Meets and greets all new residents to facility; explains and/or orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on inquiries not immediately resolved.
• Coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies.
• Arranges for consults for residents annually or as needed.
• Serves as a role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.
• Completes clerical work for administrative and facility personnel; opens, delivers, and forwards mail; transcribes materials; records appointments and meetings for administrative staff; files necessary documents.
• Answers telephone and directs callers; takes messages for staff members; answers questions of callers according to nursing home policy; handles routine correspondence.
• Alerts specified individuals and agencies in case of emergencies; assembles material for reports and questionnaires.
• Updates resident directory including resident names, room locations, and telephone extensions.
• Arranges for service of office equipment.
• Other duties, responsibilities and activities as assigned by supervisor; supports business office functions as needed; receives payments for services rendered and records amounts received; distributes petty cash and makes change; prepares and distributes receipts for monies received.
• Passes out and collects employment applications.
• Other duties may change or be assigned at any time with or without notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Industries: Hospitals and Health Care

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