Customer Service Job at Magna International in Ethridge

Overview

Join to apply for the Customer Service role at Magna International.

What We Offer

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Group Summary

Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

Job Responsibilities

• Customer Backlog and Cum Management: Responsible for managing daily customer backlog report and following the escalation process to ensure resolution of outstanding issues and provide timely recovery plan to the customer.
• Daily review of Customer Cums compared to the internal system to ensure there is no discrepancy.
• Prompt resolution of discrepancies once identified.
• Advanced Shipping Notices (ASNs): Generate and transmit ASNs to customers, providing detailed information on shipment contents and expected delivery dates.
• Coordinate with logistics and warehouse teams to ensure timely and accurate ASN creation.
• Portals Management: Utilize customer portals for release management and communication.
• Ensure the accuracy and completeness of information on portals, addressing any discrepancies promptly.
• Collaborate with the Materials team to update the MP&L Power Bi site ‘On-Target’ system by updating monthly KPI data.
• Materials Management Operations Guideline (MMOG): Implement and adhere to MMOG guidelines for efficient and standardized materials management.
• Work with Materials Lead to conduct regular assessments to ensure compliance with MMOG requirements and recommend improvements as needed.
• Bulletins: Disseminate relevant bulletins to internal teams from customers regarding planned and unplanned plant downtime, new or system updates, shipping guidelines, or other critical information.
• Awareness, Unity, Empowerment: At Magna, we believe that a diverse workforce is critical to our success. We are an equal opportunity employer and hire on the basis of experience and qualifications, regardless of color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We also respect privacy and comply with GDPR requirements and local data privacy laws.

Work Details

• Worker Type: Regular / Permanent
• Group: Cosma International

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing