Doug Anderson Plumbing And Heating
Plumbing and HVAC General Manager
Doug Anderson Plumbing And Heating, Billerica, Massachusetts, United States, 01821
Job Description
Job Description
Are you a seasoned leader in the service or trades industry looking for a role where your expertise directly shapes a company's success? If so,
Doug Anderson Plumbing and Heating
in Billerica, MA has an exciting opportunity for you to step in as our
Plumbing and HVAC General Manager
and make a meaningful impact every day! About Our Team: At Doug Anderson Plumbing and Heating, we focus on delivering top-notch plumbing and heating solutions that our customers can rely on. From new installations and renovations to service calls, we're dedicated to excellence in every job. Our team members enjoy a comprehensive benefits package, including health and dental coverage, Aflac, company gear, and exciting team events such as golf outings and other fun activities.
WHAT YOU'LL DO: Field Oversight Supervise job quality, technician performance, scheduling, and inspections Handle escalations, resolve on-site issues, and ensure readiness for jobs Operations Management Oversee scheduling, permitting, job flow, and workflow systems Manage vendor relationships, fleet readiness, and equipment Team Leadership Recruit, onboard, support, and review employees; address discipline when needed Foster a culture of accountability, communication, and collaboration Customer Experience Ensure exceptional service delivery and manage escalated customer concerns Collaborate with leadership to improve systems and drive long-term strategy While standard hours are 7:00 AM–4:00 PM, Monday–Friday, our Plumbing and HVAC General Manager must be available 24/7 for urgent matters, including job site issues, customer escalations, technician support, or operational emergencies. Flexibility during high-volume periods, staffing challenges, or municipal scheduling requirements is essential.
WHAT WE'RE OFFERING OUR PLUMBING AND HVAC GENERAL MANAGER: $85,000–$118,000/year (DOE), with potential for performance-based bonuses 50% employer-paid health and dental insurance Aflac coverage 401(k) with a 4% company match Paid holidays, vacation, and sick time Ongoing training Exciting company outings Cell phone reimbursement Employee Referral Program
APPLY IF YOU MEET THESE QUALIFICATIONS: 10+ years of leadership experience in service/trades industries Proficiency with Service Titan, Slack, RingCentral, Google Workspace, and Monday.com Ability to lead teams, manage systems, and improve operations Strong organizational, decision-making, and communication skills Comfortable in a fast-paced, hands-on environment Having 20+ years of total experience would be a huge plus! Meet the qualifications listed above? Then hit apply - we're ready for you!
Job Posted by ApplicantPro
Job Description
Are you a seasoned leader in the service or trades industry looking for a role where your expertise directly shapes a company's success? If so,
Doug Anderson Plumbing and Heating
in Billerica, MA has an exciting opportunity for you to step in as our
Plumbing and HVAC General Manager
and make a meaningful impact every day! About Our Team: At Doug Anderson Plumbing and Heating, we focus on delivering top-notch plumbing and heating solutions that our customers can rely on. From new installations and renovations to service calls, we're dedicated to excellence in every job. Our team members enjoy a comprehensive benefits package, including health and dental coverage, Aflac, company gear, and exciting team events such as golf outings and other fun activities.
WHAT YOU'LL DO: Field Oversight Supervise job quality, technician performance, scheduling, and inspections Handle escalations, resolve on-site issues, and ensure readiness for jobs Operations Management Oversee scheduling, permitting, job flow, and workflow systems Manage vendor relationships, fleet readiness, and equipment Team Leadership Recruit, onboard, support, and review employees; address discipline when needed Foster a culture of accountability, communication, and collaboration Customer Experience Ensure exceptional service delivery and manage escalated customer concerns Collaborate with leadership to improve systems and drive long-term strategy While standard hours are 7:00 AM–4:00 PM, Monday–Friday, our Plumbing and HVAC General Manager must be available 24/7 for urgent matters, including job site issues, customer escalations, technician support, or operational emergencies. Flexibility during high-volume periods, staffing challenges, or municipal scheduling requirements is essential.
WHAT WE'RE OFFERING OUR PLUMBING AND HVAC GENERAL MANAGER: $85,000–$118,000/year (DOE), with potential for performance-based bonuses 50% employer-paid health and dental insurance Aflac coverage 401(k) with a 4% company match Paid holidays, vacation, and sick time Ongoing training Exciting company outings Cell phone reimbursement Employee Referral Program
APPLY IF YOU MEET THESE QUALIFICATIONS: 10+ years of leadership experience in service/trades industries Proficiency with Service Titan, Slack, RingCentral, Google Workspace, and Monday.com Ability to lead teams, manage systems, and improve operations Strong organizational, decision-making, and communication skills Comfortable in a fast-paced, hands-on environment Having 20+ years of total experience would be a huge plus! Meet the qualifications listed above? Then hit apply - we're ready for you!
Job Posted by ApplicantPro