State Farm Agent
Customer Relations Representative - State Farm Agent Team Member
State Farm Agent, Lexington, South Carolina, us, 29071
Overview
Customer Relations Representative - State Farm Agent Team Member at State Farm Agent. The role is the first point of contact for valued customers and aims to create exceptional customer experiences that support the growth and success of the insurance agency. Responsibilities Manage Customer Inquiries: Answer incoming calls and respond to customer inquiries with a friendly and positive attitude, ensuring a welcoming experience for all clients. Sales Referral: Identify opportunities to pivot clients to the sales team for life and health insurance products, ensuring customers receive comprehensive coverage options tailored to their needs. Resolve Issues: Address customer concerns and resolve issues efficiently, demonstrating empathy and understanding. Maintain Customer Records: Accurately update and maintain customer records, ensuring that all information is current and easily accessible. Customer Retention Strategies: Assist in implementing strategies aimed at retaining customers and enhancing their overall experience with our agency. Collaboration: Coordinate with other departments and team members to ensure a seamless experience for customers, promoting teamwork and communication.
Qualifications
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Customer Service Experience: Previous experience in customer service is preferred, with a proven ability to create positive interactions. Problem-Solving Ability: Strong problem-solving skills to address customer needs and resolve issues calmly and efficiently. Stress Management: Ability to handle high-stress situations with a calm and composed demeanor, maintaining a positive outlook.
Benefits
401(k) matching Performance-based bonus
About Our Agency
Mission: help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Services: Auto, Home, Life, Business, and Renters Insurance. Location: Lexington, SC Office hours: 8:30-5:00 M-F
We are an energetic, results-oriented team focused on development. If you are self-motivated, entrepreneurial, and eager to grow within a supportive environment, consider joining Ryan Grubbs - State Farm Agent. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr
Customer Relations Representative - State Farm Agent Team Member at State Farm Agent. The role is the first point of contact for valued customers and aims to create exceptional customer experiences that support the growth and success of the insurance agency. Responsibilities Manage Customer Inquiries: Answer incoming calls and respond to customer inquiries with a friendly and positive attitude, ensuring a welcoming experience for all clients. Sales Referral: Identify opportunities to pivot clients to the sales team for life and health insurance products, ensuring customers receive comprehensive coverage options tailored to their needs. Resolve Issues: Address customer concerns and resolve issues efficiently, demonstrating empathy and understanding. Maintain Customer Records: Accurately update and maintain customer records, ensuring that all information is current and easily accessible. Customer Retention Strategies: Assist in implementing strategies aimed at retaining customers and enhancing their overall experience with our agency. Collaboration: Coordinate with other departments and team members to ensure a seamless experience for customers, promoting teamwork and communication.
Qualifications
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information clearly and effectively. Customer Service Experience: Previous experience in customer service is preferred, with a proven ability to create positive interactions. Problem-Solving Ability: Strong problem-solving skills to address customer needs and resolve issues calmly and efficiently. Stress Management: Ability to handle high-stress situations with a calm and composed demeanor, maintaining a positive outlook.
Benefits
401(k) matching Performance-based bonus
About Our Agency
Mission: help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Services: Auto, Home, Life, Business, and Renters Insurance. Location: Lexington, SC Office hours: 8:30-5:00 M-F
We are an energetic, results-oriented team focused on development. If you are self-motivated, entrepreneurial, and eager to grow within a supportive environment, consider joining Ryan Grubbs - State Farm Agent. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. #J-18808-Ljbffr