ServiceNet is hiring: Human Resources Generalist in Northampton

Position Overview

ServiceNet is looking for a collaborative and detail-oriented HR Generalist – Talent to support our evolving HR and hiring operations. This role plays a key part in helping new hires transition smoothly into the organization, while also supporting broader HR processes such as job documentation, administrative support, and recruitment coordination. If you enjoy working in a fast-paced, people-centered environment and are looking for an opportunity to grow within a mission-driven organization, we’d love to hear from you.

Location & Details

Location: Northampton, with required travel to other ServiceNet offices throughout Western Massachusetts. Full-Time | On-Site. Starting Pay Rate: $22/hr (Based on experience).

Key Responsibilities

• Onboarding Support & Integration
  • Contribute to a smooth onboarding experience for new hires through coordination, documentation, and process support.
  • Participate in follow-up conversations and feedback loops to support new employee adjustment.
  • Help refine and update onboarding tools and materials as needed.
• Job Documentation & Posting Coordination
  • Assist in maintaining job descriptions and role-related documents in collaboration with managers and leadership.
  • Provide support in developing and revising job postings to meet changing needs.
• Recruitment Assistance
  • Support recruitment efforts by helping to screen and coordinate interview logistics.
  • Help ensure candidate communications are timely and consistent with organizational standards.
• Team & Community Engagement
  • Represent the organization at community and recruitment events as needed.
  • Support efforts to develop relationships with local organizations and talent partners.
• General HR Administration
  • Assist with maintaining employee records and ensuring data accuracy in HR systems.
  • Provide administrative support for HR-related projects and communications.
  • Contribute to a collaborative HR team culture by supporting shared responsibilities.

Qualifications

• Associate’s degree in HR, Business, or related field preferred; equivalent experience considered.
• 1-3 years of experience in HR, onboarding, or recruiting support.
• Familiarity with HR/ATS systems and employment practices.
• Strong interpersonal and communication skills.
• Organized and able to manage multiple tasks with attention to detail.
• Comfortable working both independently and in a team environment.
• Willingness to travel within Massachusetts as needed.

Benefits

• Generous time-off package.
• Comprehensive health and dental insurance plans.
• 403(B) retirement plan, with employer matching.
• Long-term disability benefits; paid life insurance.
• Advancement opportunities; tuition assistance; and several more benefit options.
• Paid orientation and trainings.

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Human Resources

Industries

• Mental Health Care