Overview
Location: Downtown San Diego (On-Site 3 days per week). Employment Type: Contract-to-Hire. Compensation: $38-43 / hr.
The organization seeks a detail-oriented Business Analyst to support data operations, CRM enhancements, and business process documentation. The ideal candidate will have strong SQL skills, experience with data transformation, and exposure to audited environments. The role involves collaborating with internal stakeholders and development teams to ensure data integrity, implement CRM features, and maintain comprehensive documentation.
Key Responsibilities
- SQL & Database Knowledge: Write and optimize SQL queries to extract insights and support reporting. Understand database schemas and join tables to support data analysis.
- Data Loading & Transformation: Load customer list data on a weekly/monthly cadence. Use tools like Alteryx for data cleansing and transformation. Identify and resolve data inconsistencies, escalate issues, and advise on solutions.
- CRM Support & Enhancement: Gather requirements for CRM updates, translate business needs into Jira tickets for the development team, conduct DEV/UAT/PROD testing for new fields and features, manage mass update requests, and maintain CRM data quality. Maintain documentation of CRM configurations, processes, and requirements.
- Troubleshooting: Investigate data issues and provide actionable solutions. Review field logic and verify updates through testing.
- Documentation: Create and maintain documentation of data sources, field mappings, and business processes. Ensure documentation reflects the current state of systems and data.
- Agile Collaboration: Use Jira Software to manage tasks and participate in Agile ceremonies, collaborating with cross-functional teams.
Qualifications
- 3–5 years of relevant experience in business analysis, data operations, or CRM support.
- Strong SQL skills and experience with data transformation tools (e.g., Alteryx).
- Experience working in audited or regulated environments.
- Familiarity with Agile methodologies and Jira Software.
- CRM experience preferred, especially in data maintenance and feature implementation.
- Excellent communication and documentation skills.
Preferred Skills & Tools
- SQL Server or similar relational database platforms
- Alteryx or other ETL/data transformation tools
- Jira Software for Agile project management
- Experience with CRM platforms and data governance
- Understanding of audit compliance requirements
Benefits
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, and 401K plan. Paid leave details include Paid Sick Leave where required by law, other paid leave per federal/state/local law, and Holiday pay where eligible.
Equal Opportunity and Privacy
Equal Opportunity Employer / Veterans / Disabled. For our Candidate Privacy Information Statement, please visit https://www.lhh.com/us/en/candidate-privacy. The company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including the California Fair Chance Act, Los Angeles City/Fair Chance Ordinances, Los Angeles County Fair Chance Ordinance for Employers, and San Francisco Fair Chance Ordinance.
Pay Details: $38.00 to $43.00 per hour.