Compunnel Inc. is hiring: IT Chat Support Technician in Alpharetta

Overview

This range is provided by Compunnel Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr

Direct message the job poster from Compunnel Inc.

Shift Available: Mon to Fri 9:00 am to 5:00 pm (40.00hrs/week)

Responsibilities

• Customer Service and Support
• Provide phone support with a strong focus on customer service by:
• Listening attentively to accurately understand the customer's issue.
• Showing empathy and urgency to resolve the situation.
• Creating accurate and detailed documentation of client, problem, and incident information.
• Resolving conflicts and ensuring customer satisfaction.
• End-User Technical Support
• Offer high-quality support related to enterprise software and hardware issues.
• Perform assessment, triage, research, training, and resolution of incidents in a fast-paced, 24/7 environment.
• Provide after-hours and weekend support as required.

Required Qualifications

• Excellent customer service and communication skills.
• Two to five years of proven experience in a complex, high-tech, and fast-paced work environment.
• High school diploma or GED with relevant work experience.

Job details

• Seniority level: Associate
• Employment type: Contract
• Job function: Information Technology

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Location: Alpharetta, GA