Boston University
DIRECTOR HEALTH AND FACULTY APPS Health Sciences IT EdTech
Boston University, Boston, Massachusetts, us, 02298
Overview
This position will be responsible for managing a team that supports solutions within the Health and Faculty applications programs. The director provides oversight for the application sustainment and support process management of technical resources, as well as the implementation of efficient processes. The director will establish the technical vision for various platforms, collaborating with business clients to guide strategic direction. Responsibilities
Manage the technical resources and provide efficient service management processes, including service request fulfillment, incident response, problem management, and management reporting for the programs their team supports. Lead and build the team, including software development and maintenance efforts, and collaborate on the assessment and implementation of vendor-packaged solutions. Establish and communicate a technical vision for platforms; work with business clients to guide strategic direction and ensure alignment with program goals. Provide oversight for sustainment and support processes, driving efficiency and continuous improvement. Qualifications
Bachelor\'s Degree required; master\'s degree preferred. 5-8 years of experience. Advanced oral and written communication skills. Supervisory or technical lead experience. Advanced analytical, computer/technical skills. Project/process management skills. Equal Opportunity and Benefits
Boston University is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or other legally protected status. We offer a comprehensive benefits package, including time off, retirement, tuition assistance, and professional growth opportunities. For more information, please refer to BU wellness and employee perks resources.
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This position will be responsible for managing a team that supports solutions within the Health and Faculty applications programs. The director provides oversight for the application sustainment and support process management of technical resources, as well as the implementation of efficient processes. The director will establish the technical vision for various platforms, collaborating with business clients to guide strategic direction. Responsibilities
Manage the technical resources and provide efficient service management processes, including service request fulfillment, incident response, problem management, and management reporting for the programs their team supports. Lead and build the team, including software development and maintenance efforts, and collaborate on the assessment and implementation of vendor-packaged solutions. Establish and communicate a technical vision for platforms; work with business clients to guide strategic direction and ensure alignment with program goals. Provide oversight for sustainment and support processes, driving efficiency and continuous improvement. Qualifications
Bachelor\'s Degree required; master\'s degree preferred. 5-8 years of experience. Advanced oral and written communication skills. Supervisory or technical lead experience. Advanced analytical, computer/technical skills. Project/process management skills. Equal Opportunity and Benefits
Boston University is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or other legally protected status. We offer a comprehensive benefits package, including time off, retirement, tuition assistance, and professional growth opportunities. For more information, please refer to BU wellness and employee perks resources.
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