Medical Receptionist Job at Humana Inc in Fort Worth

Overview

Become a part of our caring community and help us put health first

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization\'s location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Responsibilities

Role duties include greeting and directing visitors, managing a switchboard, routing calls, taking and distributing messages, and performing routine administrative tasks to support timely operations.

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a healthcare setting preferred, but will consider candidates with a strong customer service background in retail, hospitality, call centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

Additional Information

This role is considered patient-facing and is part of the company\'s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Interview Process

Interview Format: HireVue. As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Scheduled Weekly Hours
40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

Description of Benefits

Humana offers competitive benefits that support whole-person well-being. Benefits include medical, dental, and vision coverage, 401(k) with employer match, paid time off, holidays and other paid leave, disability, life insurance, and additional opportunities.

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our care model focuses on personalized experiences, listening and addressing factors that impact patient well-being. Our integrated care teams spend up to 50 percent more time with patients to provide compassionate, personalized care.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. We are a large provider of senior-focused primary care, home health services, and pharmacy benefit management. We offer stability, benefits, and opportunities to grow. We employ thousands of clinicians dedicated to putting health first.

Equal Opportunity Employer

Humana does not discriminate on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status. We comply with applicable laws and provide free language interpreter services. See our accessibility resources for more information.