Humana Inc is hiring: Receptionist in Jacksonville

Overview

Become a part of our caring community and help us put health first

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments.

As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

Responsibilities

• Answer phone calls utilizing a multi‑line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving and with a goal of first call.

Required Qualifications

• 1 - 2 years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi‑task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Bilingual English and Spanish
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.

* PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) *

Additional Information

• Work Hours: Monday - Friday 8am - 5pm
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• Alert Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if not on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into your official application on Humana’s secure website.
• Interview Format – HireVue. We will use HireVue to enhance our hiring process and to gain information about your relevant skills and experience.
• Scheduled Weekly Hours: 40
• Pay Range: $38,000 - $45,800 per year. This may vary by location and candidate.
• Description of Benefits Humana offers medical, dental and vision benefits, 401(k), paid time off, holidays, disability and life insurance, and other opportunities.

About Us

About Conviva Senior Primary Care: Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to provide the best care when needed, at lower cost, addressing social, emotional, behavioral and financial needs that can impact well‑being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As a leading provider of senior-focused primary care and other services, CenterWell focuses on whole-person health by addressing physical, emotional and social wellness.

Equal Opportunity Employer

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana takes affirmative action in compliance with applicable laws to employ and advance individuals with disabilities or protected veteran status, based on valid job requirements.

CenterWell, a Humana subsidiary, complies with federal civil rights laws and provides free language interpreter services. See accessibility resources for more information.