CNA Insurance
Complex Claims Consultant - Architect & Engineer Liability
CNA Insurance, Arlington, Texas, United States, 76000
Overview
You have a clear vision of where your career can go. And CNA has the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA is a premier provider of professional liability insurance. We currently have an opening for a
Complex Claims Consultant - Architect & Engineer Liability
to handle Architect and Engineer liability claims. These claims can be highly complex in nature and can be valued in the multi-million dollar range. Insurance litigation and coverage interpretation/analysis experience is strongly desired. We seek an individual who has attended mediations and negotiated settlements involving insurance claims. This professional liability position will be dedicated exclusively to the handling of claims against design professionals including Architects, Engineers, Surveyors, Construction Managers, contractors and specialty contractors. New assignments require significant investigation and coordination due to their technical complexity. Using corporate claim policies and departmental guidelines, the claims consultant reviews coverage, secures and analyzes information to determine liability and substantiate damages, directs and controls litigation, and ultimately negotiates and settles claims. Responsibilities
Manages an inventory of highly complex claims with large exposures that require specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, meeting quality and cycle time standards, providing timely updates, and responding promptly to inquiries and requests for information. May act as a dedicated claim professional to appropriate policy holders as needed. Verifies coverage and establishes timely reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following claim handling protocols. Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements, and working with experts or other parties as necessary to verify the facts of the claim. Resolves claims by collaborating with internal and external partners to develop, own and execute a claim resolution strategy, including management of reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Establishes and manages claim budgets by achieving timely resolutions, overseeing resources, authorizing expenses, and delivering high quality service efficiently. Identifies subrogation/salvage opportunities or potential fraud by evaluating facts and referring to appropriate resources for further investigation. Maintains quality standards by ensuring all company protocols are followed, work is accurate and timely, files are well documented, and claims are resolved and paid timely. Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims for oversight, and presenting succinct summaries to senior management. Maintains subject matter expertise and ensures regulatory compliance by staying current on commercial insurance laws, regulations and trends for the line of business. Mentors and trains less experienced claim professionals as needed. May perform additional duties as assigned. Reporting Relationship
Typically Director or above Qualifications
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Strong communication and presentation skills, both verbal and written, with the ability to convey business and technical information clearly. Analytical and investigative mindset with critical thinking skills and the ability to evaluate and resolve ambiguous, complex problems. Strong work ethic, time management and organizational skills. Ability to work in a fast-paced environment with high productivity. Proven ability to negotiate complex settlements. Experience interpreting complex commercial insurance policies and coverage. Ability to manage multiple and shifting priorities in a fast-paced environment. Knowledge of Microsoft Office Suite and ability to learn business-related software. Ability to value diverse opinions and ideas. Education & Experience
Bachelors Degree or equivalent experience. Typically a minimum of six years of relevant experience, preferably in claim handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. #J-18808-Ljbffr
You have a clear vision of where your career can go. And CNA has the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA is a premier provider of professional liability insurance. We currently have an opening for a
Complex Claims Consultant - Architect & Engineer Liability
to handle Architect and Engineer liability claims. These claims can be highly complex in nature and can be valued in the multi-million dollar range. Insurance litigation and coverage interpretation/analysis experience is strongly desired. We seek an individual who has attended mediations and negotiated settlements involving insurance claims. This professional liability position will be dedicated exclusively to the handling of claims against design professionals including Architects, Engineers, Surveyors, Construction Managers, contractors and specialty contractors. New assignments require significant investigation and coordination due to their technical complexity. Using corporate claim policies and departmental guidelines, the claims consultant reviews coverage, secures and analyzes information to determine liability and substantiate damages, directs and controls litigation, and ultimately negotiates and settles claims. Responsibilities
Manages an inventory of highly complex claims with large exposures that require specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits. Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, meeting quality and cycle time standards, providing timely updates, and responding promptly to inquiries and requests for information. May act as a dedicated claim professional to appropriate policy holders as needed. Verifies coverage and establishes timely reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following claim handling protocols. Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements, and working with experts or other parties as necessary to verify the facts of the claim. Resolves claims by collaborating with internal and external partners to develop, own and execute a claim resolution strategy, including management of reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority. Establishes and manages claim budgets by achieving timely resolutions, overseeing resources, authorizing expenses, and delivering high quality service efficiently. Identifies subrogation/salvage opportunities or potential fraud by evaluating facts and referring to appropriate resources for further investigation. Maintains quality standards by ensuring all company protocols are followed, work is accurate and timely, files are well documented, and claims are resolved and paid timely. Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims for oversight, and presenting succinct summaries to senior management. Maintains subject matter expertise and ensures regulatory compliance by staying current on commercial insurance laws, regulations and trends for the line of business. Mentors and trains less experienced claim professionals as needed. May perform additional duties as assigned. Reporting Relationship
Typically Director or above Qualifications
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices. Strong communication and presentation skills, both verbal and written, with the ability to convey business and technical information clearly. Analytical and investigative mindset with critical thinking skills and the ability to evaluate and resolve ambiguous, complex problems. Strong work ethic, time management and organizational skills. Ability to work in a fast-paced environment with high productivity. Proven ability to negotiate complex settlements. Experience interpreting complex commercial insurance policies and coverage. Ability to manage multiple and shifting priorities in a fast-paced environment. Knowledge of Microsoft Office Suite and ability to learn business-related software. Ability to value diverse opinions and ideas. Education & Experience
Bachelors Degree or equivalent experience. Typically a minimum of six years of relevant experience, preferably in claim handling. Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com. #J-18808-Ljbffr