ActioNet
Overview
Join to apply for the
Field Technician - (Hawaii)
role at
ActioNet, Inc.
Located in Hawaii (Joint Base Pearl Harbor Hickam). ActioNet is looking for a
Field Technician (Tier I-V)
with an
Active Secret Clearance
for the Defense Program, to provide support to end users on a variety of issues. Start Date Expected:
TBD 2025 Salary Range:
76-119K Responsibilities
Identifies, researches, and resolves technical problems. Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications systems, equipment, cabling, and related systems and equipment at all locations. Aids in asset management of on-site devices. Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action. Qualifications
Bachelor's Degree and at least 12 months of experience for Entry Level Role. Please NOTE: 5+ years of experience may be considered in lieu of degree. Bachelor's Degree and 2-6 years of system administration experience for Mid Level Position. Please NOTE: 5+ years of experience may be considered in lieu of degree. Bachelor's Degree and 10+ years of system administration experience for Senior Level Position. Please NOTE: 5+ years of experience may be considered in lieu of degree. DoD Secret clearance. Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent). ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innovator! Why ActioNet?
We are committed to making ActioNet a great place to work and to investing in our ActioNeters. We are committed to our customers by driving and sustaining Service Delivery Excellence. We are committed to giving back to our community, helping others and making the world a better place for our next generation. ActioNet is proud to be named as a Top Workplace for the ninth year in a row. We have a high customer retention rate and are dedicated to delivering exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You?
As an ActioNeter, you are part of an exceptional team and a culture that nurtures mutual success for our customers, employees, and communities. We provide the tools to be successful; you bring your best ideas, energy, and a desire to develop your skills, experience and career. Are you ready to make a difference? EEO Statement:
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Seniority level
Entry level Employment type
Full-time Job function
Engineering and Information Technology Industries
Computer and Network Security Computer Networking Products IT Services and IT Consulting
#J-18808-Ljbffr
Join to apply for the
Field Technician - (Hawaii)
role at
ActioNet, Inc.
Located in Hawaii (Joint Base Pearl Harbor Hickam). ActioNet is looking for a
Field Technician (Tier I-V)
with an
Active Secret Clearance
for the Defense Program, to provide support to end users on a variety of issues. Start Date Expected:
TBD 2025 Salary Range:
76-119K Responsibilities
Identifies, researches, and resolves technical problems. Provides on-site end-user support, telecom installation, maintenance, and repairs to a wide variety of telecommunications systems, equipment, cabling, and related systems and equipment at all locations. Aids in asset management of on-site devices. Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are resolved. Includes problem recognition, research, isolation, resolution, and follow-up steps. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Resolve complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Diagnose, analyze, and repair technical hardware and software issues, as well as counsel and assist clients on the best course of action. Qualifications
Bachelor's Degree and at least 12 months of experience for Entry Level Role. Please NOTE: 5+ years of experience may be considered in lieu of degree. Bachelor's Degree and 2-6 years of system administration experience for Mid Level Position. Please NOTE: 5+ years of experience may be considered in lieu of degree. Bachelor's Degree and 10+ years of system administration experience for Senior Level Position. Please NOTE: 5+ years of experience may be considered in lieu of degree. DoD Secret clearance. Department of Defense Directive (DoDD) 8140 / 8570 Certification requirements (CompTIA Security+ CE or equivalent). ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innovator! Why ActioNet?
We are committed to making ActioNet a great place to work and to investing in our ActioNeters. We are committed to our customers by driving and sustaining Service Delivery Excellence. We are committed to giving back to our community, helping others and making the world a better place for our next generation. ActioNet is proud to be named as a Top Workplace for the ninth year in a row. We have a high customer retention rate and are dedicated to delivering exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You?
As an ActioNeter, you are part of an exceptional team and a culture that nurtures mutual success for our customers, employees, and communities. We provide the tools to be successful; you bring your best ideas, energy, and a desire to develop your skills, experience and career. Are you ready to make a difference? EEO Statement:
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Seniority level
Entry level Employment type
Full-time Job function
Engineering and Information Technology Industries
Computer and Network Security Computer Networking Products IT Services and IT Consulting
#J-18808-Ljbffr