Job Description
Who You Are:
You are energetic, collaborative, have strong communication and are results driven. You have deep knowledge of the retail market and believe that customer service is crucial to the success of the business. As the Customer Service Specialist you have strong communication, analytical and creative problem-solving skills, as well as the ability to thrive in an entrepreneurial environment.
What You’ll Do:
ORDER MANAGEMENT:
During Sales Campaign
- New client set up and amendments of orders in Joor & GVmoda
- Order Entry
- Replacements and cancellations after editing and before freezing date
Orders (after Sales Campaign):
- Order confirmations: issuing, checking and forwarding to customers
- Providing detailed Master data file to customers
- Down payment requests & follow up with Credit office
- Working with Data Entry department for: customers’ details updating, amendments on orders, sales terms & conditions, discounts, pricing, delivery terms
- Informing customers about discrepancies and variations on orders and/or terms & conditions
- Order cancellations for production or commercial reasons
- Managing Purchase Order references
- Providing PDF/Excel stock list to prepare stock orders and/or swaps
- Stock and/or swap orders entry
- Providing recommended Retail Price lists to customers
- Follow up on Special Order references, in cooperation with Sales, Production and Logistic offices
- Communications to all customers to confirm any cancellations after delivery window closure
SHIPMENTS:
- Working with Production to obtain information about allocations and availability of goods, demands, due dates, late deliveries and suppliers’ issues, cancellations
- Checking customers’ allocation “priority status”
- Checking allocations and availabilities
- Insight into the delivery status and prompt forwarding shipping documents to customers
- Handling discrepancies and/or missing units in cooperation with the Logistic and Finance office
- Managing orders for shooting samples
- EDI management with customer; including PO tracking
- Provide UPC & NRF for creation of EDI
- Follow up on ASN for customer delivery
CLAIMS/RETURNS/SPARE PARTS:
- Evaluating claims with Production/QC division
- Inputting return authorizations
- Keeping track of the returns and repair process with Production/CQ/Logistic offices
- Requesting Credit and/or Debit notes to the Finance department
- Spare parts requests to the Production department in charge
SALES BACK OFFICE:
- Weekly reports on shipping progress: customer situations, delivery percentage, ordered and invoiced amount, returns
- Working with the Sales team to solve issues relating to customers’ requests and feedback
- Samples orders handling
- Stock monitoring
- Meetings and briefings with customers and Sales team during the sales campaign
- Managing accounts information in applicable systems
- Managing style masters and style rejections in Skypad
You’ll Need to Have:
- 3+ years of relevant experience
- Advanced Microsoft Excel skills
- Strong organizational skills and attention to detail
- Strong analytical skills and the ability to provide analysis related to driving the business
- Strong communication skills, both verbal and written
- Experience with JOOR or NuOrder preferred
Versace Perks:
- Generous Paid Time Off & Holiday Calendar
- Summer Fridays
- Internal Mobility Across Brands
- Cross-Brand Discount
- Exclusive Employee Sales
- 401k Match
- Paid Parental Leave
- Thrive Wellness Program
- Commuter Benefits
- Gym Discounts
The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at CapriDiversityandInclusion@CapriHoldings.com.
In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.