TEKsystems is hiring: Customer Service Representative - Education Assistance in

🎓 Customer Service Representative – Tuition Assistance Support

📍 Broomfield, CO (On-site for training, then remote)

🕒 Full-Time | Monday–Friday | Multiple Shifts Available

Are you the kind of person who loves solving puzzles, thrives in structured environments, and knows how to keep your cool when the stakes are high?

Join EdAssist, a niche leader in tuition assistance support, where you'll help employees from top companies navigate their educational benefits—from login issues to reimbursement documentation and policy guidance.

What You'll Be Doing

As a Help Desk Specialist, you’ll be the first point of contact for learners seeking support with their tuition assistance benefits. Your responsibilities include:

• 🔐 Assisting users with login and access issues
• 📄 Reviewing and troubleshooting documentation submissions for reimbursement
• 📚 Guiding new users through benefit policies and eligibility requirements
• 📞 Handling escalated or sensitive conversations with empathy and professionalism
• ✅ Ensuring every interaction meets strict policy and compliance standards

What You Bring

Must-Have Skills & Experience:

• 1–2+ years in customer service or administrative roles
• Ability to multitask across multiple systems (CRM, Outlook, online portals)
• Strong attention to detail and independent troubleshooting skills
• Emotional intelligence and resilience for handling sensitive or frustrated callers
• Backgrounds in banking (e.g., Teller, Personal Banker) or healthcare admin are highly valued

Nice-to-Haves:

• Experience in college admissions or education services
• Personal college experience (Associate’s, Bachelor’s, etc.)
• Prior roles involving sensitive or emotionally charged conversations

Work Environment

• 5 weeks of on-site training in Broomfield, CO
• Remote work begins after training completion
• Department of 43 employees, including 32 consultants
• Structured onboarding with performance milestones
• Multiple full-time shifts available (all Monday–Friday, no weekends)

Why EdAssist?

• Niche industry with limited competition (Guild, Tuition.IO)
• Opportunity to grow and stay long-term based on performance
• Ideal for those who enjoy structured problem-solving and making a real impact

Ready to help learners unlock life-changing opportunities through education?

Apply now and become part of a team that’s redefining tuition assistance support.

Please apply directly with an updated resume. Upon review of your application, you may receive a phone call from a TEKsystems recruiter to discuss the next steps in our hiring process!

Pay and Benefits

The pay range for this position is $18.75 - $18.75/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Westminster,CO.

Application Deadline

This position is anticipated to close on Sep 26, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.