Belcan
Information Technology Support Specialist
Belcan, Durham, North Carolina, United States, 27703
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Belcan provided pay range
This range is provided by Belcan. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$32.00/hr - $38.00/hr Job Title:
Sr. Deskside Technician (IT) Duration:
Direct Hire Pay Rate:
$32/hr - $38/hr Shift Time:
1st shift; M-F Responsibilities
Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows and Microsoft Office. Diagnose hardware issues, order parts, and replace faulty components. May perform functions on GxP systems according to documented SOPs Answer user questions directly related to Windows, Microsoft Office, and other supported applications. Use SCCM to push and install approved corporate applications. Troubleshoot and resolve issues related to software and hardware compatibility. Face to face and hands on troubleshooting are required. Resolve wide range of software issues remotely using remote tools such as TeamViewer and SCCM Remote. Follow detailed technical instructions to ensure adherence to corporate quality standards. Document all issues using Service Desk ticketing system. Escalate unresolved calls to the next level support team using Service Desk ticketing system. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Publish support documentation to assist staff with requests for information & provide staff training if required. Use Active Directory and Exchange Management Console for managing users, groups, and computers. Reimage laptops, desktops and thin clients as needed following company policy. Installation of network printers. Deployment of Cisco IP phones. Education and Experience
3+ years of experience providing end user support in an enterprise environment . Hardware & Software troubleshooting experience
required. Prior experience on enterprise systems with
500 or more users preferred . Associates degree preferred or combination of equivalent experience (3 years) and certifications. MCSA Windows 10 certification or equivalent Experience working in a GxP or FDA regulated environment (preferred) Skills and Knowledge
Excellent verbal and written communication skills. Ability to multi-task in a fast paced, high-pressure environment. Ability to quickly learn new technologies as they are introduced. Strong technical troubleshooting skills. Ability to interact effectively with employees at all levels. Ability to help end users in stressful, hurried situations. Travel between and working at multiple sites in the greater Raleigh area may be required at times Strong working knowledge of Windows and Microsoft Office. Working knowledge of network and PC operating systems. Working knowledge of TCP/IP. Conversational proficiency in Spanish (highly desired) Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting and Manufacturing Get notified about new Information Technology Support Specialist jobs in
Durham, NC . #J-18808-Ljbffr
This range is provided by Belcan. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$32.00/hr - $38.00/hr Job Title:
Sr. Deskside Technician (IT) Duration:
Direct Hire Pay Rate:
$32/hr - $38/hr Shift Time:
1st shift; M-F Responsibilities
Troubleshoot and resolve hardware and software problems on desktops, laptops and other various computing equipment and devices related to Windows and Microsoft Office. Diagnose hardware issues, order parts, and replace faulty components. May perform functions on GxP systems according to documented SOPs Answer user questions directly related to Windows, Microsoft Office, and other supported applications. Use SCCM to push and install approved corporate applications. Troubleshoot and resolve issues related to software and hardware compatibility. Face to face and hands on troubleshooting are required. Resolve wide range of software issues remotely using remote tools such as TeamViewer and SCCM Remote. Follow detailed technical instructions to ensure adherence to corporate quality standards. Document all issues using Service Desk ticketing system. Escalate unresolved calls to the next level support team using Service Desk ticketing system. Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Publish support documentation to assist staff with requests for information & provide staff training if required. Use Active Directory and Exchange Management Console for managing users, groups, and computers. Reimage laptops, desktops and thin clients as needed following company policy. Installation of network printers. Deployment of Cisco IP phones. Education and Experience
3+ years of experience providing end user support in an enterprise environment . Hardware & Software troubleshooting experience
required. Prior experience on enterprise systems with
500 or more users preferred . Associates degree preferred or combination of equivalent experience (3 years) and certifications. MCSA Windows 10 certification or equivalent Experience working in a GxP or FDA regulated environment (preferred) Skills and Knowledge
Excellent verbal and written communication skills. Ability to multi-task in a fast paced, high-pressure environment. Ability to quickly learn new technologies as they are introduced. Strong technical troubleshooting skills. Ability to interact effectively with employees at all levels. Ability to help end users in stressful, hurried situations. Travel between and working at multiple sites in the greater Raleigh area may be required at times Strong working knowledge of Windows and Microsoft Office. Working knowledge of network and PC operating systems. Working knowledge of TCP/IP. Conversational proficiency in Spanish (highly desired) Seniority level
Associate Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting and Manufacturing Get notified about new Information Technology Support Specialist jobs in
Durham, NC . #J-18808-Ljbffr