Mass General Brigham
Overview
Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues. Does this position require Patient Care? No Essential Functions
Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies. Ensure accurate and complete documentation of all registration activities. Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities. Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans. Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues. Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors. Qualifications
Education High School Diploma or Equivalent preferred Experience Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred Knowledge, Skills And Abilities Proficient knowledge of medical terminology, insurance processes, and registration procedures. Strong understanding of insurance verification, pre-authorizations, and coordination of benefits. Experience working with electronic health record (EHR) systems and registration software. Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders. Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously. Ability to exercise discretion and maintain patient confidentiality in handling sensitive information. Physical Requirements
Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Work Details
Remote Type: Onsite Work Location: 2014 Washington Street Scheduled Weekly Hours: 20 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $19.42 - $27.74/Hourly Grade: 3 Equal Opportunity
Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. #J-18808-Ljbffr
Site: Newton-Wellesley Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary
Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements. Assists junior staff by answering questions, supporting the escalation of specific scenarios and resolving day to day issues. Does this position require Patient Care? No Essential Functions
Obtain and update patient consents, authorizations, and signatures in compliance with regulatory guidelines and organizational policies. Ensure accurate and complete documentation of all registration activities. Review insurance plans, benefits, and coverage limitations to help patients understand their financial responsibilities. Handle more complex registration processes, including pre-authorizations, pre-certifications, and coordination of benefits for patients with multiple insurance plans. Support junior staff by answering questions, resolving technical challenges, and guiding when to escalate issues. Assist with the resolution of registration-related issues, such as duplicate medical records or demographic discrepancies, working collaboratively with other departments or supervisors. Qualifications
Education High School Diploma or Equivalent preferred Experience Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred Knowledge, Skills And Abilities Proficient knowledge of medical terminology, insurance processes, and registration procedures. Strong understanding of insurance verification, pre-authorizations, and coordination of benefits. Experience working with electronic health record (EHR) systems and registration software. Excellent communication and interpersonal skills to interact effectively with patients, colleagues, and external stakeholders. Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously. Ability to exercise discretion and maintain patient confidentiality in handling sensitive information. Physical Requirements
Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Work Details
Remote Type: Onsite Work Location: 2014 Washington Street Scheduled Weekly Hours: 20 Employee Type: Regular Work Shift: Day (United States of America) Pay Range: $19.42 - $27.74/Hourly Grade: 3 Equal Opportunity
Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. #J-18808-Ljbffr