Canyon County
Overview
An employee in this class answers emergency and non-emergency calls for police, fire, and other emergency services using a multi-line telephone and 911 systems. The position is responsible for fast, efficient, and accurate receiving, dispatching, and processing of calls and messages. Work is performed under the supervision of a Communications Officer II in a general office environment, frequently under stressful conditions. Responsibilities
Receives, evaluates, and prioritizes requests for emergency and non-emergency service from the public, police and fire agencies, County offices, contract agencies, and other callers Interviews emergency callers to determine the nature of the emergency, location of the incident, other related information and the need for dispatching of emergency assistance using a telephone switchboard Processes the requests according to procedures; determines as much information as possible to enable the most appropriate agency and level of response Uses computer-aided dispatch to enter requests for service and track officer-initiated incidents Dispatches fire units, police units, ambulances, and other necessary emergency and non-emergency equipment and personnel Establishes a priority to each request and enters it into the CAD system for dispatch Maintains telephone contact with callers in evolving situations until arrival of personnel Determines caller condition from phrasing and cooperation to provide an appropriate level of response Retrieves and provides information from DMV, NCIC and ILETS to requesting field units Enters and maintains records in ILETS and NCIC and maintains an accurate log of calls and activities Monitors radio transmissions from field units and other agencies Provides information to requesting agencies on warrants, protection orders, and related information Performs all duties in accordance with County and Office policies, procedures and safety practices Other Duties and Responsibilities
Perform other data entry work for the Sheriffs Office Testify in court, as needed Perform related duties as required Knowledge, Skills and Abilities
Telephone call-handling techniques Radio transmission procedures for effective communication Policies, rules, and regulations applicable to FCC, County, Office, and contract agencies Knowledge of County streets and surrounding areas and the geographic layout of contracting cities Police and Fire/EMS dispatch procedures Office organization and procedures Computer-aided dispatch (CAD) and multi-line telephone system operation Operation of a personal computer and job-related software Ability To
Work cooperatively with others to provide high-quality public service Follow written and oral instructions Enter and retrieve data accurately and quickly Operate radio transmitting equipment under stress Perform routine clerical work Follow office guidelines for emergency responses Exercise good judgment in handling and prioritizing calls Communicate clearly and make decisions related to dispatching under stress Listen and retain information from emergency calls Establish and maintain effective working relationships Communicate clearly in writing and orally Operate standard office equipment and CAD systems Operate a motor vehicle Prepare accurate, grammatically correct written reports Respond to citizen requests courteously and effectively Perform tasks with accuracy and speed under time pressure Handle interruptions and multitask effectively Demonstrate integrity and inventiveness in tasks Acceptable Experience and Training
High school diploma or GED Some experience and/or training in emergency dispatch or related field preferred Any equivalent combination of experience and training Special Qualifications
Idaho drivers license Idaho POST certification within one year of hire Bilingual (Spanish and English) preferred Must complete a background investigation, including a polygraph, through the NCIC Essential Physical Abilities
Clear speech and hearing, with or without accommodation, to communicate and hear radio traffic Good visual acuity to read materials and see in detail Manual dexterity to operate equipment and type Physical mobility to sit/stand for long periods, move between workstations, lift up to 25 pounds EOE Statement
Canyon County is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability or genetics. Compensation: From $25.11 to $25.11 per hour Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing, Public Relations, and Writing/Editing Industries
Government Administration
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An employee in this class answers emergency and non-emergency calls for police, fire, and other emergency services using a multi-line telephone and 911 systems. The position is responsible for fast, efficient, and accurate receiving, dispatching, and processing of calls and messages. Work is performed under the supervision of a Communications Officer II in a general office environment, frequently under stressful conditions. Responsibilities
Receives, evaluates, and prioritizes requests for emergency and non-emergency service from the public, police and fire agencies, County offices, contract agencies, and other callers Interviews emergency callers to determine the nature of the emergency, location of the incident, other related information and the need for dispatching of emergency assistance using a telephone switchboard Processes the requests according to procedures; determines as much information as possible to enable the most appropriate agency and level of response Uses computer-aided dispatch to enter requests for service and track officer-initiated incidents Dispatches fire units, police units, ambulances, and other necessary emergency and non-emergency equipment and personnel Establishes a priority to each request and enters it into the CAD system for dispatch Maintains telephone contact with callers in evolving situations until arrival of personnel Determines caller condition from phrasing and cooperation to provide an appropriate level of response Retrieves and provides information from DMV, NCIC and ILETS to requesting field units Enters and maintains records in ILETS and NCIC and maintains an accurate log of calls and activities Monitors radio transmissions from field units and other agencies Provides information to requesting agencies on warrants, protection orders, and related information Performs all duties in accordance with County and Office policies, procedures and safety practices Other Duties and Responsibilities
Perform other data entry work for the Sheriffs Office Testify in court, as needed Perform related duties as required Knowledge, Skills and Abilities
Telephone call-handling techniques Radio transmission procedures for effective communication Policies, rules, and regulations applicable to FCC, County, Office, and contract agencies Knowledge of County streets and surrounding areas and the geographic layout of contracting cities Police and Fire/EMS dispatch procedures Office organization and procedures Computer-aided dispatch (CAD) and multi-line telephone system operation Operation of a personal computer and job-related software Ability To
Work cooperatively with others to provide high-quality public service Follow written and oral instructions Enter and retrieve data accurately and quickly Operate radio transmitting equipment under stress Perform routine clerical work Follow office guidelines for emergency responses Exercise good judgment in handling and prioritizing calls Communicate clearly and make decisions related to dispatching under stress Listen and retain information from emergency calls Establish and maintain effective working relationships Communicate clearly in writing and orally Operate standard office equipment and CAD systems Operate a motor vehicle Prepare accurate, grammatically correct written reports Respond to citizen requests courteously and effectively Perform tasks with accuracy and speed under time pressure Handle interruptions and multitask effectively Demonstrate integrity and inventiveness in tasks Acceptable Experience and Training
High school diploma or GED Some experience and/or training in emergency dispatch or related field preferred Any equivalent combination of experience and training Special Qualifications
Idaho drivers license Idaho POST certification within one year of hire Bilingual (Spanish and English) preferred Must complete a background investigation, including a polygraph, through the NCIC Essential Physical Abilities
Clear speech and hearing, with or without accommodation, to communicate and hear radio traffic Good visual acuity to read materials and see in detail Manual dexterity to operate equipment and type Physical mobility to sit/stand for long periods, move between workstations, lift up to 25 pounds EOE Statement
Canyon County is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability or genetics. Compensation: From $25.11 to $25.11 per hour Seniority level
Mid-Senior level Employment type
Full-time Job function
Marketing, Public Relations, and Writing/Editing Industries
Government Administration
#J-18808-Ljbffr