First Responder Wellness LP is hiring: IT Support Specialist in Newport Beach

We are seeking a proactive and detail-oriented IT Support Specialist to provide critical technical assistance and support to all employees. In this role, you will be the first point of contact for all IT-related issues, ensuring our systems and technology run smoothly and efficiently. The ideal candidate will have strong problem-solving skills, a customer-service mindset, and a passion for technology. This role works closely with our head of IT to ensure seamless support and project execution.

Responsibilities

· Provide timely and effective technical support to staff, addressing hardware and software issues for desktops, laptops, mobile devices, printers, and other peripherals.

· Serve as the primary point of contact for all IT support requests, managing and prioritizing issues through a help desk ticketing system.

· Set up and configure new computers, accounts, and equipment for new hires, ensuring all hardware and software are ready for use.

· Administer and manage user accounts, permissions, and security groups in Microsoft 365 & Google Workspace and other core systems.

· Maintain and troubleshoot the company's VoIP phone system, ensuring reliable communication for all staff.

· Collaborate with IT management to escalate complex technical issues and coordinate ongoing projects and maintenance.

· Conduct routine maintenance, updates, and security checks on all IT equipment to ensure optimal performance and security.

· Manage IT inventory and documentation, including keeping accurate records of hardware, software licenses, and IT procedures.

· Assist with network troubleshooting, including Wi-Fi connectivity and other network devices.

· Perform tasks in larger IT projects. Excellent learning and growth opportunity to get hands-on experience with high level IT skills sets.

Qualifications and Requirements

Required Qualifications:

o High school diploma or equivalent.

o A minimum of two years of experience in an IT support or help desk role.

o Proficient knowledge of Microsoft Windows and macOS operating systems.

o Experience with Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.

o Familiarity with help desk software (e.g., Zendesk, ServiceNow, Fresh service).

o Basic knowledge of networking concepts (TCP/IP, LAN / WAN, Wi-Fi).

o Strong interpersonal and communication skills, with a focus on customer service.

Preferred Qualifications:

o Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

o Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified).

o Current CPR/First Aid certification (can be moved to "Preferred" if not a strict requirement).

o Current negative TB test (can be moved to "Preferred" if not a strict requirement).

Competencies & Skills

· Problem-Solving: Ability to independently diagnose and resolve technical issues in a timely manner.

· Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.

· Organizational Skills: Strong ability to manage multiple tasks, projects, and deadlines in a fast-paced environment.

· Attention to Detail: Meticulous approach to documenting procedures and tracking IT assets.

· Adaptability: Flexibility to respond to shifting priorities and unexpected changes with a solution-focused mindset.

· Teamwork: Ability to work collaboratively with both internal teams and external partners to achieve shared goals.