Robert Half is hiring: Customer Service Representative in Farmington

We are looking for a motivated Customer Service Representative to join our team in Farmington, New York. This is a long-term contract position, ideal for someone passionate about delivering exceptional customer experiences and resolving inquiries efficiently. You will play a key role in ensuring customer satisfaction through effective communication and problem-solving.

Responsibilities:
• Handle incoming customer calls, providing prompt and attentive assistance.
• Respond to inquiries regarding products, services, and orders with accuracy and clarity.
• Process customer orders and ensure correct data entry into the system.
• Manage both inbound and outbound calls to address customer needs and follow up on requests.
• Resolve customer complaints or issues by identifying the problem and offering appropriate solutions.
• Maintain detailed records of customer interactions, transactions, and feedback.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Adhere to company policies, procedures, and service standards during all interactions.
• Stay updated on product knowledge and company offerings to provide accurate information.
• Meet performance metrics and goals related to call handling and customer satisfaction.• Proven experience in customer service, preferably in a call center environment.
• Strong communication skills, both verbal and written.
• Ability to handle high volumes of inbound and outbound calls efficiently.
• Proficiency in order entry and data management systems.
• Excellent problem-solving skills and attention to detail.
• Comfortable working independently and as part of a team.
• Familiarity with using computer systems and software applications.
• High school diploma or equivalent required; additional certifications in customer service are a plus.