Customer Service Representative Job at Robert Half in Des Plaines

We are looking for a dedicated Customer Service Representative to join our team in Rosemont, Illinois. In this Contract-to-permanent role, you will play a crucial part in ensuring a seamless customer experience by managing inquiries and processing orders with accuracy and efficiency. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional service.

Responsibilities:
• Respond to incoming customer inquiries and direct requests to the appropriate teams.
• Accurately enter and process customer orders while verifying product details and pricing.
• Track and monitor the progress of orders, providing regular updates to customers.
• Collaborate with internal teams to address and resolve any issues related to order fulfillment.
• Investigate and resolve discrepancies in orders, ensuring customer satisfaction.
• Communicate with customers to provide timely resolutions for concerns or issues.
• Document recurring problems and share insights for process improvements.
• Maintain accurate records of customer interactions and transactions.
• Deliver outstanding service throughout the entire order lifecycle, from initiation to resolution.• Experience in a call center or customer service environment, handling inbound and outbound calls.
• Proficiency in data entry and order processing with a high level of accuracy.
• Strong skills in Microsoft Excel and Microsoft Word.
• Ability to manage email correspondence and schedule appointments efficiently.
• Excellent communication and problem-solving abilities.
• Familiarity with order entry systems and processes.
• A customer-focused mindset with the ability to handle multiple tasks simultaneously.