AGSE is hiring: Customer and Product Support Specialist in Cincinnati

Overview

We are seeking a dedicated and enthusiastic Product Support professional to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support for our products. Your ability to communicate effectively and analyze customer needs will be essential in ensuring customer satisfaction and loyalty. If you are passionate about helping others and have a knack for problem-solving, we would love to hear from you.

Responsibilities

• Provide outstanding customer service through various channels including phone, email, and chat.
• Analyze customer inquiries and issues to provide effective solutions in a timely manner.
• Communicate clearly and professionally with customers, ensuring they feel valued and understood.
• Assist customers with product-related questions and troubleshooting.
• Maintain accurate records of customer interactions in the office system.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling products.
• Uphold high standards of phone etiquette while handling calls from customers.
• Stay updated on product knowledge to effectively assist customers.

Experience

• Previous experience in a call center or customer service role is preferred.
• Strong communication skills in English; multilingual abilities are a plus.
• Proficiency in typing and using office software applications.
• Ability to analyze problems and provide solutions efficiently.
• Demonstrated experience in sales or upselling techniques is advantageous.
• A positive attitude with a commitment to delivering exceptional customer experiences.

Join us as we strive to provide top-notch support for our products while fostering a collaborative work environment. Your contributions will play a vital role in enhancing our customer's experience!