EDIS Group is hiring: Customer Service Representative in Cincinnati

Provide customer support for software products by resolving issues, answering questions, and ensuring client satisfaction while following company policies.

Responsibilities:

• Assist clients via phone, email, chat, and other channels
• Resolve open items within service level agreements
• Maintain knowledge of software product service offerings
• Enter and update client data accurately
• Document all client interactions

Qualifications:

• Bachelor’s Degree preferred
• Strong communication and customer service skills