Business Analyst Job at INFINITE LEGACY in Halethorpe

General Job Summary:

Under the general direction of the Director, Data & Application Solutions, the Business Analyst (BA) is responsible for translating business and clinical needs into optimized, scalable systems and workflows. The BA supports the evaluation, design, and continuous improvement of applications that enable mission-critical processes such as donor referral management, hospital collaboration, organ, eye, and tissue recovery workflows, and regulatory reporting.

Working across all departments the BA ensures that Infinite Legacy’s applications align with operational strategy, compliance standards, and end-user workflows.

Position may require travel to Infinite Legacy regional offices and partner hospitals.

Education/Experience:

• Bachelor’s degree in Business, Health Informatics, Information Systems, or a related field preferred.
• 3–5 years of business analysis experience in healthcare, clinical systems, or technology-driven operations.
• Experience using or supporting EMRs such as Epic, Cerner, Meditech, or other clinical systems (preferred).
• Experience supporting system testing, data validation, or user support.
• Exposure to health data standards (e.g., HL7, FHIR) or healthcare interoperability concepts (a plus).
• Change management experience within healthcare settings.

Required Skills/Abilities:

• Strong communication and interpersonal skills, with the ability to engage both technical and clinical audiences.
• Excellent critical thinking and problem-solving abilities.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Familiarity with clinical systems, ticketing tools, project management software with proficiency with documentation tools such as Lucidchart or Visio.
• Strong understanding of business analysis methods and the software development lifecycle (e.g., SDLC, Agile).
• Ability to elicit and document both functional and non-functional requirements while acting as a translator between end users and technical teams.
• Strong understanding of workflows and system configurations with the ability to interpret how application settings and workflows align with processes.
• Skilled in facilitating meetings and workshops to align stakeholders and validate needs.
• Comfortable working across clinical, operational, and technical domains.
• Understanding of data governance and workflow governance best practices.
• Comfortable working with IT, application support, and end users to resolve issues and recommend improvements.

Duties/Responsibilities:

Business & Functional Requirements

• Gather, define, and document business needs across departments for new or enhanced system capabilities.
• Translate user input into structured requirements, user stories, or functional specifications.

Solution Design Collaboration

• Partner with Application Solutions staff (e.g., Solutions Architect, Clinical Informatics Analyst, Data Analysts) to co-design solutions that align with both system capabilities and business goals.
• Validate technical feasibility and integration points with relevant teams.

Process Analysis & Redesign

• Map current-state workflows and identify inefficiencies, workarounds, or risks.
• Lead or contribute to process improvement initiatives and recommend technology-enabled solutions.

Testing & Implementation Support

• Collaborate in the development and execution of test plans, including user acceptance testing.
• Ensure implemented solutions meet documented business and functional requirements.

Project Communication & Documentation

• Create user guides, process diagrams, and training materials to support successful adoption of solutions.
• Maintain documentation of decisions, change requests, and project scope throughout the lifecycle.

Stakeholder Engagement

• Serve as a liaison between clinical operations, quality, data, and IT stakeholders.
• Facilitate workshops or one-on-one sessions to explore pain points and emerging needs.

Workflow & Application Governance

• Contribute to application governance by supporting role design, permissions, and workflow controls.
• Participate in governance committees or cross-functional workgroups as needed.

Continuous Improvement & Adoption

• Monitor solution performance post-implementation and gather user feedback to inform iterative improvements.
• Support change management, training, and stakeholder alignment efforts during solution rollouts.

Triage and investigate workflow-related support tickets

• Review and analyze IT tickets involving user confusion, unexpected system behavior, or process misalignment.
• Engage with users to understand how they are interacting with the system and identify potential training or process issues.

Join Our Team & Enjoy Great Benefits!

At Infinite Legacy, we care about our employees' well-being, both at work and in life. That's why we offer an excellent benefits package designed to support you and your family.

Our Benefits Include:

• Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones.
• Paid Time Off: Take the time you need to relax and recharge.
• 401K: Plan for your future with employer contributions.
• Life & Disability Insurance: Peace of mind, no matter what happens.
• Pet Insurance Discounts: Because your furry friends matter too!
• Tuition Reimbursement: We support your growth and development with education assistance.

Join our team today and experience a workplace that truly values you!