City of Rosemount is hiring: IT Specialist in Rosemount

Overview

This position will remain open until filled with the first review of applications beginning on September 29th.

Performs work installing, maintaining, and configuring the City\'s information technology systems, providing technical support to city employees, assisting with the implementation of IT projects, and related work as apparent or assigned.

Work is performed under the direction of the Administrative Services Director.

Responsibilities

• Assists the IT coordinator in the following day to day functions:
  • Set up of desktops, laptops, hardware, and software.
  • Resolution of technical issues.
  • Software installations, troubleshooting, and software related issues.
• Responds to help desk requests.
• Maintains a basic knowledge and understand of the systems that are maintained by the IT Coordinator and assist with those functions as needed.
• Assists with implementing IT projects.
• Manages city cell phone plans; sets up new service for new employees as well as order replacements for lost or damaged devices; works with accounts payable to keep up to date billing records.
• Provides technical assistance to various departments as needed.
• Maintains accurate documentation of help desk processes and procedures along with documentation for IT in each department.
• Assists IT Coordinator with updating and maintaining hardware, software, and peripherals.
• Assists the IT Coordinator with technology consultants, vendors, and other agencies.
• Acts as help desk and technical support analyst for any and all user requests/requirements; ensures that help desk problems are controlled through a timely and structured process; ensures that complex problems are elevated to the proper level of support.
• Support end staff with new software and applications, training as appropriate.
• Assist with cabling and wiring functions for information systems at various City buildings.

Knowledge, Skills, and Abilities

• In-depth knowledge of Microsoft Windows OS and Office products
• Proficiency in Office 365, cloud platforms, and SaaS applications.
• Familiarity with cabling and networking protocols
• Strong written and verbal communications skills.
• Ability to work independently, prioritize tasks, and communicate across organizational levels.
• Strong customer service mindset and problem-solving skills.
• Ability to remain calm and find solutions in challenging situations.
• Excellent interpersonal skills and a collaborative approach.

Minimum Qualifications

• Associates/Technical degree AND one to three years of experience in a technical support position involving the installation and maintenance of computerized information systems and sub-systems and providing technical support
• OR equivalent combination of education and experience.
• Valid driver\'s license

Desirable Qualifications

• Four-year degree in computer science or related field.

Working Conditions

Physical Requirements and Activity

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires using hands to finger, handle or feel and repetitive motions, frequently requires sitting and speaking or hearing and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, pushing or pulling and lifting.

Sensory Requirements

Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels.

Sensory Utilization

Work requires preparing and analyzing written or computer data, assembly or fabrication of parts within arm’s length and observing general surroundings and activities.

Environmental Conditions

Work occasionally requires exposure to fumes or airborne particles and exposure to the risk of electrical shock; work is generally in a moderately noisy location (e.g. business office, light traffic).

The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

The City of Rosemount is an Equal Opportunity Employer