IT Customer Support Temp Job at State of Washington in Olympia

The Opportunity

This is a temporary position with the Customer Support Group that provides IT customer support to the Washington State Legislature during session starting November 3, 2025, and lasting 16-24 weeks. The position is required to work mostly on the Capitol Campus, and there will be opportunities to work remotely after an initial training period. Typical work hours are between 7:30am-5:00pm with the potential for occasional weekend/evening work. This temporary position does not include benefits such as medical, dental, vision, PTO, or retirement.

The Legislative Service Center, also known as LEG-TECH, is the dedicated technology solutions provider for the Washington State Legislature. We are a team of committed professionals passionate about technology and providing world-class IT support to our valued customers. We provide a connected Legislature through network services, custom application development and maintenance, hardware and software troubleshooting, and training.

The Customer Support Group is the face of the organization. In this position, you will provide over-the-phone and onsite customer support in account management, hardware and software troubleshooting, video conferencing, and other support tasks. This is a unique role requiring team members to have not only technical IT skills, but also a passion about providing excellent customer service. If you are interested in working in a dynamic environment that emphasizes team success and belonging, please apply.

Our Mission & Vision

LEG-TECH is the nonpartisan technology solutions provider to the Washington State Legislature. Our mission is to provide secure, reliable, and innovative technology solutions with exceptional customer service. We incorporate our values of Respect, Business Excellence, Collaboration, Innovation, and Integrity at every level. Our work is engaging and rewarding, and you\'ll work with a talented team dedicated to continuous improvement in delivering great products and services. We are based in Olympia, Washington, on the beautiful Capitol campus. LEG-TECH offers a forward-thinking environment that keeps pace with technological and business advances and encourages professional growth through training and project opportunities. Our inclusive working environment supports diversity through equitable policy and practice. This is a great place to grow your career!

It is not expected for you to have all these skills upon beginning the role, but it’s critical to have some familiarity and the capability and interest to do so.

Responsibilities

• Accounts and Access Management: Completes assigned accounts and access tasks, such as permission changes, user activation/deactivation, password resets, account moves, and accounts-related troubleshooting.
• Communication and Collaboration: Communicates clearly and professionally with legislative staff; demonstrates active listening; escalates issues when needed; works efficiently with co-workers; collaborates with Infrastructure, System Administration, Application Delivery, and Cybersecurity teams to resolve issues.
• Customer Support: Provides respectful and professional support over the phone, via email, and in-person; follows documented procedures and uses ticketing systems and knowledge bases; assists customers with common applications and products.
• Cybersecurity: Follows cybersecurity policies; assists customers with suspected activity questions; escalates threats; participates in threat response management as needed.
• Hardware and Asset Management Support: Assists customers with hardware issues; follows procedures for imaging, asset tracking, repair requests, and surplus; assists in office moves and device installation.
• Network Troubleshooting: Understands and troubleshoots physical and wireless connectivity; follows standard networking procedures to get devices online; assists with remote access problems.
• Phones and Video Conferencing Support: Assists with phone system issues; installs and troubleshoots peripheral devices; assists with video conferencing and legislative cell phones.

Our Ideal Candidate

• Is enthusiastic about technology and proactively seeks ways to improve systems and processes to serve customers better.
• Has strong troubleshooting and problem-solving skills and can recognize patterns from limited information.
• Has a passion to serve Washington state citizens by providing technology solutions key to the lawmaking process.
• Maintains a nonpartisan, polite, and professional demeanor and adapts to different customer needs.
• Is a team player and contributes to a positive work environment across multiple functional groups.
• Communicates clearly and professionally and possesses strong written communication skills.

Qualifications

• Experience providing direct customer support within an IT service desk; using ITSM tools, ticketing systems, remote desktop troubleshooting, active directory management; imaging and deploying IT assets.
• Experience adapting to client needs in a customer service capacity.
• Experience solving issues with Windows desktop, Microsoft Office, cell phones, video conferencing equipment, peripherals, and related software or hardware.
• Ability to work independently in a fast-paced team environment while taking direction from others.

Other Requirements and Information

• Applicants must be a resident of Washington State or willing to relocate.
• This is a hybrid work position in Washington State with a remote-first approach; on-site presence is occasionally required for team and customer interactions.
• Extended hours and weekend work may be required during the legislative session and during workload surges.
• Must be able to lift at least 50 pounds.

If you’re interested, please submit the following combined in one PDF file to Personnel@legtech.leg.wa.gov:

• A one-page letter of interest explaining what interests you about the role and why you think you’d be a good fit.
• A résumé detailing education and employers\' names, employment length, position titles, and scope of responsibilities.
• A list of three professional references (name, phone number, and email), including your most recent supervisor.
• Answers to these supplemental questions in one page or less:

1. What do you find most enjoyable about working in customer service?
2. Describe your ability to support customers in a fast-paced, results-oriented environment. How do you set priorities, use resources, and follow up on commitments?
3. What is the most important aspect or characteristic you would bring to this position? Describe why you believe this is essential to the position.
4. Describe your most challenging professional experience. Explain why and what was done to meet the challenge successfully.
5. Describe your approach to troubleshooting technical issues.
6. How might these speed results in the image below impact a user\'s remote work capabilities?

You are welcome to include your preferred pronoun with your name in your application materials to ensure we address you appropriately throughout the process. If you need reasonable accommodations for the application process or information in an alternative format, please contact LEG-TECH at Personnel@legtech.leg.wa.gov.

LEG-TECH is an Equal Opportunity Employer. We are committed to maintaining a respectful and inclusive workplace that reflects the diversity of the state we serve.

To find out more about LEG-TECH, please visit our website.