State of Washington is hiring: IT Customer Support Temp in Walla Walla

Overview

This is a temporary IT customer support role within the Customer Support Group for the Washington State Legislature during the session starting November 3, 2025, lasting 16-24 weeks. The position is primarily on Capitol Campus with potential remote work after an initial training period. Typical work hours are 7:30am-5:00pm with occasional weekend/evening work. This temporary position does not include benefits such as medical, dental, vision, PTO, or retirement.

LEG-TECH ( Legislative Service Center ) is the nonpartisan technology solutions provider to the Washington State Legislature. We deliver secure, reliable, and innovative technology solutions with exceptional customer service, including network services, custom application development and maintenance, hardware and software troubleshooting, and training. The Customer Support Group provides over-the-phone and onsite customer support in account management, hardware and software troubleshooting, video conferencing, and other support tasks. This is a team-focused role requiring strong technical IT skills and a passion for customer service.

Duties

• Accounts and Access Management: completes assigned accounts and access tasks such as permission changes, user activation/deactivation, password resets, account moves, and related troubleshooting.
• Communication and Collaboration: communicates clearly with legislative staff; demonstrates active listening; escalates issues when needed and follows proper call handling; collaborates with coworkers to maintain a positive work environment; works with Infrastructure, System Administration, Application Delivery, and Cybersecurity teams to resolve issues related to network, cybersecurity, software, and end-user hardware.
• Customer Support: provides respectful and professional support over the phone, email, and in person; follows documented incident management procedures; uses ticketing systems and knowledge bases; assists customers with commonly used custom applications and off-the-shelf products.
• Cybersecurity: follows cybersecurity policies; assists customers with questions about suspicious activity; escalates threats to the Cybersecurity team; participates in threat response management as needed.
• Hardware and Asset Management: assists customers with hardware issues (computers, printers, monitors, AV equipment, peripherals); follows procedures for imaging, mobile device configuration, asset tracking, repair requests, and surplus; assists with office moves and workstation/phone/peripheral installation.
• Network Troubleshooting: understands and troubleshoots physical and wireless connectivity; follows standard networking procedures to get devices online; assists customers with remote access problems.
• Phones and Video Conferencing Support: assists with common phone system issues; installs and troubleshoots peripheral devices; helps customers use video conferencing technologies; supports legislative cell phones.

Qualifications

Our Ideal Candidate:

• Is enthusiastic about technology and continually seeks ways to improve systems and processes to better serve customers.
• Has strong technology troubleshooting and problem-solving skills; can recognize patterns from limited information.
• Has a passion to serve Washington state citizens by providing technology solutions key to the lawmaking process.
• Maintains nonpartisan, polite, and professional conduct and adapts to different customer needs.
• Is a team player who can work across multiple functional groups and contribute to a positive work environment.
• Communicates clearly and professionally with strong written communication skills.

Experience and Abilities:

• Experience providing direct customer support within an IT service desk; experience with ITSM tools, ticketing systems, remote desktop troubleshooting, Active Directory management, and imaging/deploying IT assets.
• Experience adapting to client needs in a customer service context.
• Experience solving problems with Windows desktop, Microsoft Office, cell phones, video conferencing equipment, peripherals, and related software/hardware; ability to work independently in a fast-paced team environment and take direction as needed.

Other Requirements and Information

• Applicants must be a resident of Washington State or willing to relocate.
• This is a hybrid position in Washington State; on-site presence is necessary but there may be remote work opportunities. Building rapport with the team and customers is essential.
• Extended hours and weekend work may be required during the legislative session and during workload surges.
• Must be able to lift at least 50 pounds.

Supplemental Information

If you’re interested, please submit the following combined in one PDF file to Personnel@legtech.leg.wa.gov:

• A one-page letter of interest explaining why you’re a good fit.
• A résumé detailing education and employment history.
• A list of three professional references (name, phone number, and email).
• Answers to supplemental questions in one page or less as described in the posting.

LEG-TECH is an Equal Opportunity Employer. We are committed to a respectful and inclusive workplace that reflects the diversity of the state we serve. For more information about LEG-TECH, please visit our website.