Collabera
Description
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Production specialist
Contract: Chandler, Arizona, US
Salary Range: 20.00 - 22.00 | Per Hour
Job Code: 364748
End Date: 2025-10-02 Days Left: 17 days, 3 hours left
Apply
About the Role We are looking for a motivated and service-oriented individual to join our 24/7 Global Service Desk team, providing first-line technical support to internal employees via voice and chat. This is an onsite role with the opportunity to work remotely one day per week, based on performance and service level adherence. You'll collaborate with regional and international teams to ensure exceptional client support and efficient issue resolution. Key Responsibilities:
Serve as the first point of contact for technical support, assisting internal employees through phone and live chat. Troubleshoot issues related to MS applications, proprietary systems, and Windows environments. Manage multiple concurrent chat sessions while maintaining high-quality service and meeting operational metrics. Accurately document support tickets and escalate complex issues to second-line support when required. Communicate clearly and effectively to deliver a positive user experience. Participate in ongoing technical training and collaborate with peers and subject matter experts for real-time support. Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rate. What We're Looking For:
Experience: 1-3 years in a technical support, IT helpdesk, or customer service role. Skills:
Strong client service and interpersonal skills. Excellent organizational and multitasking abilities. Proven ability to work in fast-paced, high-demand environments. Proficiency in handling multiple support channels, especially live chat. Familiarity with Windows 10 and chat support platforms (e.g., Agent Chat). Preferred Qualifications:
Background in a technology call center or enterprise support environment. Experience with troubleshooting tools and support platforms such as MS Office 365, SharePoint, Skype, and ITSM tools like Remedy. Understanding of networking tools and environments including Citrix, VPNs, and Cisco AnyConnect. Exposure to production support activities such as availability and batch optimization. Pay Range:
$20 to $22/hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Mansi Bhatt at mansi.bhatt@collabera.com OR 331-209-4142 for more information. We look forward to speaking with you!
Job Requirement
Technical Support Service desk Helpdesk IT Helpdesk Reach Out to a Recruiter Recruiter Email Phone Mansi Bhatt mansi.bhatt@collabera.com
Apply Now
Home Search Jobs Job Description
Production specialist
Contract: Chandler, Arizona, US
Salary Range: 20.00 - 22.00 | Per Hour
Job Code: 364748
End Date: 2025-10-02 Days Left: 17 days, 3 hours left
Apply
About the Role We are looking for a motivated and service-oriented individual to join our 24/7 Global Service Desk team, providing first-line technical support to internal employees via voice and chat. This is an onsite role with the opportunity to work remotely one day per week, based on performance and service level adherence. You'll collaborate with regional and international teams to ensure exceptional client support and efficient issue resolution. Key Responsibilities:
Serve as the first point of contact for technical support, assisting internal employees through phone and live chat. Troubleshoot issues related to MS applications, proprietary systems, and Windows environments. Manage multiple concurrent chat sessions while maintaining high-quality service and meeting operational metrics. Accurately document support tickets and escalate complex issues to second-line support when required. Communicate clearly and effectively to deliver a positive user experience. Participate in ongoing technical training and collaborate with peers and subject matter experts for real-time support. Meet and exceed performance metrics related to customer satisfaction, response time, and resolution rate. What We're Looking For:
Experience: 1-3 years in a technical support, IT helpdesk, or customer service role. Skills:
Strong client service and interpersonal skills. Excellent organizational and multitasking abilities. Proven ability to work in fast-paced, high-demand environments. Proficiency in handling multiple support channels, especially live chat. Familiarity with Windows 10 and chat support platforms (e.g., Agent Chat). Preferred Qualifications:
Background in a technology call center or enterprise support environment. Experience with troubleshooting tools and support platforms such as MS Office 365, SharePoint, Skype, and ITSM tools like Remedy. Understanding of networking tools and environments including Citrix, VPNs, and Cisco AnyConnect. Exposure to production support activities such as availability and batch optimization. Pay Range:
$20 to $22/hr.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Mansi Bhatt at mansi.bhatt@collabera.com OR 331-209-4142 for more information. We look forward to speaking with you!
Job Requirement
Technical Support Service desk Helpdesk IT Helpdesk Reach Out to a Recruiter Recruiter Email Phone Mansi Bhatt mansi.bhatt@collabera.com
Apply Now