Illinois Staffing
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team in Rosemont, Illinois. In this contract-to-permanent role, you will play a crucial part in ensuring a seamless customer experience by managing inquiries and processing orders with accuracy and efficiency. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional service. Responsibilities: Respond to incoming customer inquiries and direct requests to the appropriate teams. Accurately enter and process customer orders while verifying product details and pricing. Track and monitor the progress of orders, providing regular updates to customers. Collaborate with internal teams to address and resolve any issues related to order fulfillment. Investigate and resolve discrepancies in orders, ensuring customer satisfaction. Communicate with customers to provide timely resolutions for concerns or issues. Document recurring problems and share insights for process improvements. Maintain accurate records of customer interactions and transactions. Deliver outstanding service throughout the entire order lifecycle, from initiation to resolution. Requirements: Experience in a call center or customer service environment, handling inbound and outbound calls. Proficiency in data entry and order processing with a high level of accuracy. Strong skills in Microsoft Excel and Microsoft Word. Ability to manage email correspondence and schedule appointments efficiently. Excellent communication and problem-solving abilities. Familiarity with order entry systems and processes. A customer-focused mindset with the ability to handle multiple tasks simultaneously.
We are looking for a dedicated Customer Service Representative to join our team in Rosemont, Illinois. In this contract-to-permanent role, you will play a crucial part in ensuring a seamless customer experience by managing inquiries and processing orders with accuracy and efficiency. This is an excellent opportunity for someone who thrives in a fast-paced environment and is committed to delivering exceptional service. Responsibilities: Respond to incoming customer inquiries and direct requests to the appropriate teams. Accurately enter and process customer orders while verifying product details and pricing. Track and monitor the progress of orders, providing regular updates to customers. Collaborate with internal teams to address and resolve any issues related to order fulfillment. Investigate and resolve discrepancies in orders, ensuring customer satisfaction. Communicate with customers to provide timely resolutions for concerns or issues. Document recurring problems and share insights for process improvements. Maintain accurate records of customer interactions and transactions. Deliver outstanding service throughout the entire order lifecycle, from initiation to resolution. Requirements: Experience in a call center or customer service environment, handling inbound and outbound calls. Proficiency in data entry and order processing with a high level of accuracy. Strong skills in Microsoft Excel and Microsoft Word. Ability to manage email correspondence and schedule appointments efficiently. Excellent communication and problem-solving abilities. Familiarity with order entry systems and processes. A customer-focused mindset with the ability to handle multiple tasks simultaneously.