AnMed Health
Located in the heart of Anderson, South Carolina, AnMed is a dynamic, not-for-profit health system dedicated to delivering exceptional care with compassion, innovation, and integrity. At AnMed, our mission is simple yet powerful:
To provide exceptional and compassionate care to all we serve.
AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.
SUMMARY
A Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.
RESPONSIBILITIES
Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.
Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details.
Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.
Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.
Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).
Monitoring Video Surveillance System: Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.
Monitoring Alarm System: Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses.
QUALIFICATIONS
High school graduate
Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.
Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure.
Multitasking: Handle multiple calls and situations simultaneously while maintaining focus.
Geographical knowledge: Familiarity with multiple campuses, and locations within each campus.
Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment
Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.
Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed.
Attention to detail: Accurately record all relevant information to ensure proper response.
Ability to work under pressure: Perform effectively in fast-paced and high-stress environments.
Benefits
· Medical Insurance & Wellness Offerings
· Compensation, Retirement & Financial Planning
· Free Financial Counseling
· Work-Life Balance & Paid Time Off (PTO)
· Professional Development
· For more information, please visit: anmed.org/careers/benefits
*Varied benefits packages are available to positions with a 0.6 FTE or higher
To provide exceptional and compassionate care to all we serve.
AnMed has been named one of the Best Employers in South Carolina by Forbes, reflecting our commitment to a supportive, inclusive, and purpose-driven workplace. Whether you're just starting your career or looking to grow in a new direction, you'll find opportunities to thrive, lead, and make a meaningful impact here.
SUMMARY
A Security dispatcher, also known as an emergency dispatcher, receives emergency and non-emergency calls from staff, patients and/or visitors quickly assesses the situation, determines the appropriate response based on location and emergency type, and relays critical information to the relevant Security Officer(s), all while maintaining composure in high-stress situations.
RESPONSIBILITIES
Answering emergency calls: Receiving incoming calls from various sources like phone, or alarm systems or other communications technologies.
Gathering information: Asking clarifying questions to determine the nature of the emergency, location and any critical details.
Dispatching Security Officer(s): Sending the appropriate emergency response Security Officers to the scene based on the situation.
Maintaining logs: Accurately recording call details and dispatch information on a computer-aided dispatch system and/or Security Logbook.
Monitoring radio traffic: Staying updated on the status of dispatched Security Officer(s) and coordinating responses, with additional Security Officer(s).
Monitoring Video Surveillance System: Maintain visual awareness of video surveillance system for identified critical locations throughout multiple campuses.
Monitoring Alarm System: Maintain acute awareness of AnMed’s infant abduction system and panic alarms throughout multiple campuses.
QUALIFICATIONS
High school graduate
Excellent communication skills: Ability to communicate with callers clearly and calmly in stressful situations.
Decision-making ability: Quickly assess emergency situations and make appropriate dispatch decisions under pressure.
Multitasking: Handle multiple calls and situations simultaneously while maintaining focus.
Geographical knowledge: Familiarity with multiple campuses, and locations within each campus.
Technical proficiency: Efficiently operate dispatch systems, video surveillance system, access control system and radio equipment
Calm demeanor: Remain composed and professional even when dealing with distressed or agitated callers.
Empathy and compassion: Understand the seriousness of emergency situations and provide emotional support when needed.
Attention to detail: Accurately record all relevant information to ensure proper response.
Ability to work under pressure: Perform effectively in fast-paced and high-stress environments.
Benefits
· Medical Insurance & Wellness Offerings
· Compensation, Retirement & Financial Planning
· Free Financial Counseling
· Work-Life Balance & Paid Time Off (PTO)
· Professional Development
· For more information, please visit: anmed.org/careers/benefits
*Varied benefits packages are available to positions with a 0.6 FTE or higher