Veterinary Receptionist Job at Southern Veterinary Partners in Plano

Overview

Join to apply for the Veterinary Receptionist role at Southern Veterinary Partners.

Animal Medical Center of Plano is located in Plano, Texas. Just under 20 miles outside of Dallas, Plano has a rapidly growing population and a lot to offer its residents. We are a three doctor, AAHA accredited hospital, providing veterinary care to dogs and cats. Animal Medical Center of Plano is a full-service animal hospital and welcomes emergency treatment cases, routine medical care, boarding and grooming. Here at Animal Medical Center of Plano we value our staff as well as our clients in a sense that makes staff dedicated and keeps clients coming back over the years. If you are a passionate and caring team player please apply today!

As a Receptionist You Will

Responsibilities

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, e.g. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Provide excellent customer service in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and teammates.
• Demonstrate empathy toward clients and treat pets with compassion and respect.
• Utilize standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Qualifications

• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
• Ability to work independently and as part of a team.
• Flexible schedule with some weekend/holiday shifts.
• Experience with veterinary software is preferred.

Compensation & Benefits

• Pay range of $16-$20/hour based on experience
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Mission Pet Health offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc – FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. That’s Mission Pet Health in a nutshell!

We were founded by veterinarians who believe local practices thrive when autonomy, collaboration, and medical excellence lead the way. Driving our culture are our WAG values - Work Together, Amaze, and Grow - which fuel us to drive a tangible, lasting impact for our teams, the communities we serve, and the pets we care for.

Company Context

Mission is one of the leading veterinary care organizations in the U.S., formed by the joining together of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. Our Home Office teams manage the back-end side of the business so our hospital teams can focus on medicine and caring for their patients. We’re based in Birmingham, AL, with 850+ animal hospitals and 20,000+ teammates across the country.