Advantage Technical
Overview
Position Location: Houston, TX (Remote/Home-Based) Position Salary: $60,000 - $85,000 (Depending on Experience) + Bonus Responsibilities
A leading provider of SMT automation machines and software is seeking a skilled and experienced Field Support Engineer. Crucial for troubleshooting, installing, repairing, and programming industrial machines and software at customer sites. The company provides comprehensive training to ensure you are well-equipped for success. Provide on-site and remote engineering support to ensure optimal performance at customer manufacturing sites. Perform installations, repairs, retrofits, reconfigurations, and programming of industrial machines and software. Assist clients with network configuration and administration, including the setup of Windows & Database servers. Accurately document service logs to maintain comprehensive reporting. Conduct customer training on the companys software products as required. Respond to after-hours, on-call technical support requests for customer emergencies. Ensure services are provided following company policies, protocols, and service manuals. Escalate issues or suggest improvements to maintain and enhance company quality standards. Requirements
Bachelor's degree minimum; Engineering or Science background is preferred; Higher education is a plus 2+ years of field support experience, with strong expertise in electrical and mechanical diagnostics/repairs. Proficiency in supporting Windows OS, including operating, installing, and configuring. Willingness to travel as needed up to 75% expected. Experience with Microsoft SQL and Linux is a plus. Prior experience in semiconductors and Surface Mount Technology (SMT) is highly desirable. Full Benefits (Medical, Dental, Vision) 401K + Matching PTO Benefits
Full Benefits (Medical, Dental, Vision) 401K + Matching PTO
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Position Location: Houston, TX (Remote/Home-Based) Position Salary: $60,000 - $85,000 (Depending on Experience) + Bonus Responsibilities
A leading provider of SMT automation machines and software is seeking a skilled and experienced Field Support Engineer. Crucial for troubleshooting, installing, repairing, and programming industrial machines and software at customer sites. The company provides comprehensive training to ensure you are well-equipped for success. Provide on-site and remote engineering support to ensure optimal performance at customer manufacturing sites. Perform installations, repairs, retrofits, reconfigurations, and programming of industrial machines and software. Assist clients with network configuration and administration, including the setup of Windows & Database servers. Accurately document service logs to maintain comprehensive reporting. Conduct customer training on the companys software products as required. Respond to after-hours, on-call technical support requests for customer emergencies. Ensure services are provided following company policies, protocols, and service manuals. Escalate issues or suggest improvements to maintain and enhance company quality standards. Requirements
Bachelor's degree minimum; Engineering or Science background is preferred; Higher education is a plus 2+ years of field support experience, with strong expertise in electrical and mechanical diagnostics/repairs. Proficiency in supporting Windows OS, including operating, installing, and configuring. Willingness to travel as needed up to 75% expected. Experience with Microsoft SQL and Linux is a plus. Prior experience in semiconductors and Surface Mount Technology (SMT) is highly desirable. Full Benefits (Medical, Dental, Vision) 401K + Matching PTO Benefits
Full Benefits (Medical, Dental, Vision) 401K + Matching PTO
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