Peachtree Immediate Care
Patient Services Coordinator - Patient Registration & Revenue Cycle
Peachtree Immediate Care, Fayetteville, Georgia, United States, 30215
Overview
Patient Services Coordinator - Hybrid (Fayetteville, GA) Patient Registration and Revenue Cycle Operations. Position Summary: The Patient Services Coordinator is responsible for overseeing all aspects of patient registration and revenue cycle operations, including scheduling, registration, insurance verification, financial counseling, and front-end revenue cycle processes. This role ensures efficiency, compliance, and excellence in patient experience while optimizing revenue cycle performance. Key Responsibilities Develop and implement strategic initiatives to enhance patient registration processes. Oversee the daily operations of patient registration, scheduling, pre-authorization, etc. Ensure timely and accurate patient registration and verification to reduce denials and improve revenue cycle performance. Establish key performance indicators (KPIs) and monitor performance to drive continuous improvement. Collaborate with other departments (e.g., Revenue Cycle, Finance, Clinical Services) to enhance workflow efficiency. Assist with answering daily, routine questions from field leaders and other operational management stakeholders. Spearhead new patient registration initiatives to include new software and/or pilot projects.
Patient Experience & Satisfaction
Ensure a patient-centered approach in all aspects of access services. Develop workflow processes to improve patient flow and reduce wait times. Lead training for staff related to registration and front end revenue cycle operations to ensure a seamless patient experience.
Financial & Compliance Oversight
Ensure compliance with federal, state, and payer regulations related to patient access, privacy, and billing. Oversee insurance verification and financial counseling to maximize reimbursement and minimize bad debt. Work closely with the billing and revenue cycle teams to reduce claim denials related to registration errors.
Technology & Process Improvement
Optimize the use of electronic health records (EHR) and patient management systems. Identify and implement technology solutions to enhance efficiency, accuracy, and patient engagement. Lead process improvement initiatives to streamline workflows and enhance overall operational effectiveness.
Qualifications
2-3+ years of progressive experience in patient access, revenue cycle, or healthcare administration. Strong knowledge of insurance verification, authorizations, financial counseling, and front-end revenue cycle operations. Experience with EHR and patient registration systems. Excellent leadership, communication, and problem-solving skills. Ability to work cross-functionally and drive operational improvements.
Preferred Skills
Experience in a multi-site healthcare setting. Knowledge of healthcare compliance regulations (HIPAA, CMS, Joint Commission). Certification in Healthcare Access Management (CHAM) or Healthcare Financial Management Association (HFMA) preferred.
Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Health Care Provider Industries: Medical Practices
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Patient Services Coordinator - Hybrid (Fayetteville, GA) Patient Registration and Revenue Cycle Operations. Position Summary: The Patient Services Coordinator is responsible for overseeing all aspects of patient registration and revenue cycle operations, including scheduling, registration, insurance verification, financial counseling, and front-end revenue cycle processes. This role ensures efficiency, compliance, and excellence in patient experience while optimizing revenue cycle performance. Key Responsibilities Develop and implement strategic initiatives to enhance patient registration processes. Oversee the daily operations of patient registration, scheduling, pre-authorization, etc. Ensure timely and accurate patient registration and verification to reduce denials and improve revenue cycle performance. Establish key performance indicators (KPIs) and monitor performance to drive continuous improvement. Collaborate with other departments (e.g., Revenue Cycle, Finance, Clinical Services) to enhance workflow efficiency. Assist with answering daily, routine questions from field leaders and other operational management stakeholders. Spearhead new patient registration initiatives to include new software and/or pilot projects.
Patient Experience & Satisfaction
Ensure a patient-centered approach in all aspects of access services. Develop workflow processes to improve patient flow and reduce wait times. Lead training for staff related to registration and front end revenue cycle operations to ensure a seamless patient experience.
Financial & Compliance Oversight
Ensure compliance with federal, state, and payer regulations related to patient access, privacy, and billing. Oversee insurance verification and financial counseling to maximize reimbursement and minimize bad debt. Work closely with the billing and revenue cycle teams to reduce claim denials related to registration errors.
Technology & Process Improvement
Optimize the use of electronic health records (EHR) and patient management systems. Identify and implement technology solutions to enhance efficiency, accuracy, and patient engagement. Lead process improvement initiatives to streamline workflows and enhance overall operational effectiveness.
Qualifications
2-3+ years of progressive experience in patient access, revenue cycle, or healthcare administration. Strong knowledge of insurance verification, authorizations, financial counseling, and front-end revenue cycle operations. Experience with EHR and patient registration systems. Excellent leadership, communication, and problem-solving skills. Ability to work cross-functionally and drive operational improvements.
Preferred Skills
Experience in a multi-site healthcare setting. Knowledge of healthcare compliance regulations (HIPAA, CMS, Joint Commission). Certification in Healthcare Access Management (CHAM) or Healthcare Financial Management Association (HFMA) preferred.
Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Health Care Provider Industries: Medical Practices
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