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WaFd Bank

Business Banking Relationship Manager

WaFd Bank, Los Altos, California, United States, 94024

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Overview

A Business Banking Relationship Manager 1 is responsible for developing a calling plan to maintain and grow existing relationships and for developing new relationships that meet client selectivity, profitability appetite, and risk appetite. The Relationship Manager has proven success in independently winning new relationships (credit and non-credit) and negotiating terms with minimal assistance. They partner with appropriate Business Banking colleagues to develop and maintain credit, depository, and treasury relationships with guidance from a Regional President or Executive Director. They work with Treasury Management Officers and Treasury Analysts to grow and service the non-credit needs of business clients. For credit needs, the Relationship Manager primarily uses a centralized underwriting channel. These positions develop and manage business banking relationships that meet established criteria for the Business Banking line, including LTOB > $500M, TRE > $5MM, maximizing profitability while limiting credit risk. Along with the key functions listed below, this position upholds WaFd Banks value of simply being kind when servicing co-workers and WaFd Bank clients. Responsibilities

Engages in business development activities and solicitation of new business prospects; maintains a positive sales environment through education of the Bank's products and services; maintains active prospecting efforts, including identification, qualification and calling; investigates and follows up on significant changes in status of existing customers; balances prospecting efforts and quality customer maintenance responsibilities; meets with customers to discuss needs and outline appropriate Bank services; resolves customer concerns or problems as necessary. Establishes, and negotiates where necessary, the terms under which credit will be extended, including the costs, repayment method and schedule and collateral requirements. Develops a deep understanding of non-credit products; leads engagement with clients and prospects to uncover opportunities and appropriate solutions to help clients manage cash flow more efficiently. Performs portfolio management responsibilities, including monitoring customers' financial reporting requirements and compliance with covenants. Stays current on all compliance training and adheres to Know Your Customer expectations and Bank Secrecy Act regulations. Seeks to be a trusted advisor by maintaining knowledge of the customers' business and industry. Participates in networking to increase the Bank's visibility in the business communities served and to enhance new business opportunities. Serves as the primary contact for non-borrowing and borrowing clients for matters related to other Bank services, including personal, private banking, and wealth management. Partners closely with SBA Loan Officers for credits requiring government guarantees. Counsels with and assists in the training, development and mentoring of Branch Managers. Adheres to bank policies and procedures designed to comply with federal regulations, including BSA, USA Patriot Act and OFAC; ensures timely and accurate preparation of Currency Transaction Reports, Suspicious Activity Reports and other recordkeeping requirements. Completes and passes all assigned eLearning courses and certifications as required. Avoids real or perceived conflicts of interest and maintains client privacy and confidentiality. Completes special projects as assigned by manager. Qualifications

Education/Skills/Training: Bachelor's Degree or approved equivalent; completion of courses in finance, accounting and real estate analysis or equivalent training in commercial banking. Negotiating experience, accuracy, strong organizational skills, attention to detail and success working with clients with diverse banking needs. Effective verbal and written communication skills; ability to work independently with little supervision as well as in a team environment. Proficiency with Microsoft Office applications (Word, PowerPoint, Excel, Teams, Outlook, Power BI); experience with nCino and Salesforce is desired; clear and concise verbal and written communication skills including good customer relations skills. Experience: Minimum of 2 years originating Business Loans up to $5MM through a centralized underwriting channel. Proven success in growing existing credit and deposit relationships and winning new relationships. Good understanding of commercial lending terminology, fundamentals of credit underwriting, loan processing, loan documentation, and lending procedures. Self-motivated and production-oriented with a desire to grow existing relationships and actively pursue business development. Benefits

Paid time off for vacation, sick days and holidays Health insurance Stock options Bonus programs Generous 7% 401(k) employer matching* Paid Parental Leave Life and AD&D insurance Long-term disability Tuition Reimbursement Employee assistance programs Pre-tax health and dependent-care spending plans WaFd Bank Benefits Summary - Click here for more information EEO

We are committed to Equal Employment Opportunity and Affirmative Action; WaFd Bank does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, military/veteran status, or disability, in accordance with applicable laws. WaFd Bank provides reasonable accommodations under the ADA. If you need an accommodation, contact 800.324.9375. EEO is The Law - Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled EEO Policy Statement - WaFd Bank Know Your Rights: Workplace Discrimination is Illegal Pay Transparency Nondiscrimination Provision California Consumer Privacy Act - CCPA 2025 Requisition Post Information: Posted Date 9/11/2025 Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. #J-18808-Ljbffr