Softworld, a Kelly Company
Configuration Management Database Specialist
Softworld, a Kelly Company, Lexington, Massachusetts, United States, 02173
Configuration Management Database Specialist - LLJP00001825
This role is for the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team. The team provides enterprise IT services to the Laboratory community including the configuration management database and service observability & alerting. Job Title : Configuration Management Database Specialist Job Location : Remote Onsite Requirements : ServiceNow IT Service Management Configuration Management Database Translating business requirements to technical specifications and data analytic experience
Base pay range $65.00/hr - $75.00/hr Job Description This position will be part of the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team. This team inside ISD provides enterprise IT services to the Laboratory community including the configuration management database and service observability & alerting.
Required Skills Must understand basic IT System Administrator processes & terminology. Data Analysis Reviewing Specification Requirements Translates Business Requirements into Technical Specifications Understands and Executes Project Requirements Agile Software Development Lifecycle Excellent Problem Solving Strong customer service skills and communication ServiceNow IT Service Management ServiceNow Multi-Source Configuration Management Database (CMDB) Administration ServiceNow Technical Documentation
Nice to Have Application and infrastructure monitoring (system performance, identifying issues, troubleshooting) ServiceNow Development ServiceNow ITSM Development Integrating alerts into ServiceNow (ITOM) Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
Skill Matrix Must Have Data/Reporting : Data Analysis - 3 years
Experience :
Agile Methodologies - 1 year
Program/Project Management OR Analysis :
Reviewing Specification Requirements - 3 years Translates Business Requirements into Technical Specifications - 2 years Understands and Executes Project Requirements - 2 years
Soft Skills :
Excellent Problem Solving Strong customer service skills and communication
Software :
ServiceNow IT Service Management - 3 years ServiceNow Multi-Source Configuration Management Database (CMDB) Administration - 4 years
Software Tools :
ServiceNow - 2 years
Systems :
Basic understanding of IT System Administrator processes & terminology - 4 years
Writing/Editing :
Technical Documentation - 2 years
Compliance and Eligibility : 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. Due to the nature of the work, a United States Government Clearance is required to be eligible for the position.
Seniority level Mid-Senior level
Employment type Full-time
Job function Engineering, Information Technology, and Other
Industries Information Services, Technology, Information and Internet, and Technology, Information and Media
Referrals increase your chances of interviewing at Softworld, a Kelly Company. Source: Softworld job listing #J-18808-Ljbffr
This role is for the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team. The team provides enterprise IT services to the Laboratory community including the configuration management database and service observability & alerting. Job Title : Configuration Management Database Specialist Job Location : Remote Onsite Requirements : ServiceNow IT Service Management Configuration Management Database Translating business requirements to technical specifications and data analytic experience
Base pay range $65.00/hr - $75.00/hr Job Description This position will be part of the Information Services Department's (ISD) Enterprise Technology & Tools Sector; Asset Services Team. This team inside ISD provides enterprise IT services to the Laboratory community including the configuration management database and service observability & alerting.
Required Skills Must understand basic IT System Administrator processes & terminology. Data Analysis Reviewing Specification Requirements Translates Business Requirements into Technical Specifications Understands and Executes Project Requirements Agile Software Development Lifecycle Excellent Problem Solving Strong customer service skills and communication ServiceNow IT Service Management ServiceNow Multi-Source Configuration Management Database (CMDB) Administration ServiceNow Technical Documentation
Nice to Have Application and infrastructure monitoring (system performance, identifying issues, troubleshooting) ServiceNow Development ServiceNow ITSM Development Integrating alerts into ServiceNow (ITOM) Logging and Monitoring (SolarWinds, ELK, Splunk, Prometheus, Datadog)
Skill Matrix Must Have Data/Reporting : Data Analysis - 3 years
Experience :
Agile Methodologies - 1 year
Program/Project Management OR Analysis :
Reviewing Specification Requirements - 3 years Translates Business Requirements into Technical Specifications - 2 years Understands and Executes Project Requirements - 2 years
Soft Skills :
Excellent Problem Solving Strong customer service skills and communication
Software :
ServiceNow IT Service Management - 3 years ServiceNow Multi-Source Configuration Management Database (CMDB) Administration - 4 years
Software Tools :
ServiceNow - 2 years
Systems :
Basic understanding of IT System Administrator processes & terminology - 4 years
Writing/Editing :
Technical Documentation - 2 years
Compliance and Eligibility : 3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. This client is a US Federal Government contractor and is legally required to hire US Citizens. US Citizens will only be considered for this role. Due to the nature of the work, a United States Government Clearance is required to be eligible for the position.
Seniority level Mid-Senior level
Employment type Full-time
Job function Engineering, Information Technology, and Other
Industries Information Services, Technology, Information and Internet, and Technology, Information and Media
Referrals increase your chances of interviewing at Softworld, a Kelly Company. Source: Softworld job listing #J-18808-Ljbffr