Indiana Staffing
Security Operations Team Member
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world. Join our Security Operations team in Indianapolis, IN where you will get to work on cutting edge cybersecurity technologies while driving exceptional customer experience and improving our enterprise security platform services. What You'll Be Doing Respond to support cases from customers experiencing issues with security tools Provide timely and effective technical troubleshooting and resolution Document case studies, playbooks, and solutions for future reference by team Develop and maintain knowledge base articles and operational procedures Communicate updates and status clearly and professionally to customers Collaborate with cross-functional teams (engineering, product, IT architects) to escalate and resolve complex issues Identify trends in customer issues and recommend product or process improvements Participate in training sessions, conferences, and workshops to expand skills and share learnings with the team Support & Troubleshooting Manage inbound security tool incidents across SIEM, IDS/IPS, EDR, Zscaler (ZIA/ZPA), Cloudflare WAF, Identity & Access Management, and/or other cloud security platforms Adaptability and willingness to learn new technologies and processes Develop proactive means of identifying security platform issues before business impact is realized Assist with developing automation scripts and workflows to increase operational efficiency Identify opportunities and drive initiatives to automate routine tasks and processes Documentation & Knowledge Sharing Create and update detailed playbooks, runbooks, and troubleshooting guides Contribute to an evolving knowledge base to empower peers and customers Document health metrics to measure security tool effectiveness and coverage Collaboration & Communication Foster strong teamwork by mentoring and coaching junior engineers Work closely with product managers and senior engineers to translate feedback into platform enhancements Liaise with enterprise IT, architects, Technical leads and stakeholders to align solutions with business needs Advocate innovative security solutions that balance user experience and protection Continuous Improvement Stay current on security threats, regulatory changes, and emerging technologies Drive adoption of creative, scalable solutions for complex global security platform challenges Analyze recurring issues, support tickets and operational data to identify improvement areas Propose and implement process optimizations and preventive measures Assist with testing and enablement of new tools, technologies and operational capabilities Evaluate new tools and/or feature sets for existing tools (e.g., Splunk, CrowdStrike, Zscaler (ZIA/ZPA), Cloudflare WAF) and recommend integrations Your Minimum Requirements Bachelor's degree in Cybersecurity, Computer Science, IT, or similar degree. At least 35 years in technical support, security operations, or platform engineering Hands-on with SIEM, IDS/IPS, EDR, web application firewalls, identity/access management, and cloud security Basic networking knowledge (TCP/IP, DNS, DHCP) What You Should Bring Strong problem-solving skills and a methodical troubleshooting approach Excellent written and verbal communication; customer-focused mindset Scripting proficiency (Python, PowerShell) for automation and data processing Basic coding abilities for scripts, automation, and custom integration Experience with cloud platforms (AWS, Azure, GCP) and containerized environments Familiarity with IT Service Management (ITIL) practices Certifications such as CompTIA Security+, CISSP, CCSP, or GIAC Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $63,750 - $145,200. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees.
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people around the world. Join our Security Operations team in Indianapolis, IN where you will get to work on cutting edge cybersecurity technologies while driving exceptional customer experience and improving our enterprise security platform services. What You'll Be Doing Respond to support cases from customers experiencing issues with security tools Provide timely and effective technical troubleshooting and resolution Document case studies, playbooks, and solutions for future reference by team Develop and maintain knowledge base articles and operational procedures Communicate updates and status clearly and professionally to customers Collaborate with cross-functional teams (engineering, product, IT architects) to escalate and resolve complex issues Identify trends in customer issues and recommend product or process improvements Participate in training sessions, conferences, and workshops to expand skills and share learnings with the team Support & Troubleshooting Manage inbound security tool incidents across SIEM, IDS/IPS, EDR, Zscaler (ZIA/ZPA), Cloudflare WAF, Identity & Access Management, and/or other cloud security platforms Adaptability and willingness to learn new technologies and processes Develop proactive means of identifying security platform issues before business impact is realized Assist with developing automation scripts and workflows to increase operational efficiency Identify opportunities and drive initiatives to automate routine tasks and processes Documentation & Knowledge Sharing Create and update detailed playbooks, runbooks, and troubleshooting guides Contribute to an evolving knowledge base to empower peers and customers Document health metrics to measure security tool effectiveness and coverage Collaboration & Communication Foster strong teamwork by mentoring and coaching junior engineers Work closely with product managers and senior engineers to translate feedback into platform enhancements Liaise with enterprise IT, architects, Technical leads and stakeholders to align solutions with business needs Advocate innovative security solutions that balance user experience and protection Continuous Improvement Stay current on security threats, regulatory changes, and emerging technologies Drive adoption of creative, scalable solutions for complex global security platform challenges Analyze recurring issues, support tickets and operational data to identify improvement areas Propose and implement process optimizations and preventive measures Assist with testing and enablement of new tools, technologies and operational capabilities Evaluate new tools and/or feature sets for existing tools (e.g., Splunk, CrowdStrike, Zscaler (ZIA/ZPA), Cloudflare WAF) and recommend integrations Your Minimum Requirements Bachelor's degree in Cybersecurity, Computer Science, IT, or similar degree. At least 35 years in technical support, security operations, or platform engineering Hands-on with SIEM, IDS/IPS, EDR, web application firewalls, identity/access management, and cloud security Basic networking knowledge (TCP/IP, DNS, DHCP) What You Should Bring Strong problem-solving skills and a methodical troubleshooting approach Excellent written and verbal communication; customer-focused mindset Scripting proficiency (Python, PowerShell) for automation and data processing Basic coding abilities for scripts, automation, and custom integration Experience with cloud platforms (AWS, Azure, GCP) and containerized environments Familiarity with IT Service Management (ITIL) practices Certifications such as CompTIA Security+, CISSP, CCSP, or GIAC Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form for further assistance. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $63,750 - $145,200. Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees.