Techtronic Industries - TTI
Overview
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Customer Support Associate
role at
Techtronic Industries - TTI Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a
Customer Support Associate . We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays. Requirements
High School Education or equivalent. Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience. Strong written and verbal skills. Ability to communicate well with callers using a clear understanding voice. Ability to professionally handle irate callers and high stress situations. Excellent phone skills. Ability to satisfy consumers and end users with minimal request for management intervention. Proficient with Microsoft Word and Excel, Access would be a plus. Weekend work required. Responsibilities
Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures. Verify and authorize warranty coverage for all callers. Provide helpful direction to callers dealing with warranty & non-warranty service. Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy. Provide callers with location to purchase parts & receive repair service. Work with internal customer on warranty claims, stock issues, lost or damaged freight. Enter orders, provide pricing and stock availability and status of order to all customers. Other duties as assigned. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Manufacturing Referrals increase your chances of interviewing at Techtronic Industries - TTI by 2x Get notified about new
Customer Support Associate
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Anderson, SC .
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Join to apply for the
Customer Support Associate
role at
Techtronic Industries - TTI Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening in its Anderson, SC office for a
Customer Support Associate . We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation and holidays. Requirements
High School Education or equivalent. Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience. Strong written and verbal skills. Ability to communicate well with callers using a clear understanding voice. Ability to professionally handle irate callers and high stress situations. Excellent phone skills. Ability to satisfy consumers and end users with minimal request for management intervention. Proficient with Microsoft Word and Excel, Access would be a plus. Weekend work required. Responsibilities
Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures. Verify and authorize warranty coverage for all callers. Provide helpful direction to callers dealing with warranty & non-warranty service. Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy. Provide callers with location to purchase parts & receive repair service. Work with internal customer on warranty claims, stock issues, lost or damaged freight. Enter orders, provide pricing and stock availability and status of order to all customers. Other duties as assigned. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Manufacturing Referrals increase your chances of interviewing at Techtronic Industries - TTI by 2x Get notified about new
Customer Support Associate
jobs in
Anderson, SC .
#J-18808-Ljbffr