University of Texas at Austin
* Serves as the lead decision-maker for the daily operations of the Health Access Partner team.* Creates and manages daily schedules to ensure appropriate staffing coverage.* Delegates task assignments as identified by the supervisor to maintain workflow efficiency.* Monitors team productivity and adjusts workflows to meet operational goals.* Communicates staffing needs and performance concerns to management.* Handles escalated calls from upset patients and redirects to appropriate resources when necessary.* Provides an exceptional arrival and service experience for patients and visitors, extending a warm and respectful approach to all individuals.* Serves as the first point of contact for staff and patient safety concerns, escalating issues appropriately.* Promotes an environment of empathy and professionalism in patient interactions.* Collaborates with Patient Relations to resolve service issues.* Acts as the subject matter expert on clinic workflows, processes, and provider preferences for the Health Access Partner team.* Assists Health Access Partners with scheduling and insurance-related questions to support accurate and efficient patient access.* Facilitates patient flow and communicates concerns to clinical leadership as needed.* Maintains up-to-date knowledge of scheduling systems and protocols.* Provides guidance on complex scheduling scenarios.* Leads team huddles to reinforce training opportunities and operational updates.* Oversees and supports Patient Scheduling team members through ongoing education, competency validation, and workflow guidance.* Performs, facilitates, and coordinates new hire training in alignment with UTHA Access and Outcomes training competencies.* Provides additional training when new processes or procedures are implemented.* Evaluates training effectiveness and recommends improvements.* Partners with leadership and clinical teams to identify and resolve workflow or patient access concerns.* Contributes to process improvements that enhance efficiency, patient experience, and staff engagement.* Participates in cross-functional initiatives to improve scheduling operations.* Shares feedback from staff and patients to inform operational changes.* Supports implementation of new technologies or systems.* Attends periodic leadership, process improvement, or departmental meetings.* Assists with special projects or pilot initiatives when assigned by leadership.* Participates in outreach or service recovery activities to enhance patient satisfaction.* Supports leadership in collecting, tracking, and reporting access center or clinic performance data.* Supports special projects or process improvement initiatives.* Fosters professional growth through required training and skill-building; serves as preceptor, mentor, and go-to resource for less-experienced colleagues.* Provides backup coverage during staff absences or high-volume periods.* Performs related duties as required.* Provides feedback, coaching, and development opportunities.* Creates individualized training plans.* Encourages peer mentoring and knowledge sharing.* Recognizes and rewards staff growth.* Focuses on what matters most and manages time effectively.* Triages urgent scheduling needs.* Balances competing demands across clinics.* Delegates tasks appropriately.In 2024, The University of Texas at Austin was recognized as a 5 Year Champion having placed in the top 10 among Texas employers and top 15 for higher education institutions on Forbess list of 500 best large employers five years running. The Universitys aspiration to become the worlds highest-impact public research university is driven by our outstanding people. Our employees are the bedrock of our university and are empowered to be true to themselves, to participate fully in our vibrant university, and to thrive as individuals. UT Austin offers competitive salaries, full benefits, an extensive support network, and above all, an enriching and highly collaborative working community that is deeply passionate about our vision for higher education and public service.Please see our .**Comments and Inquiries:**Email comments to: . For questions or concerns regarding equal opportunity only, contact .Additional information for applicants can be found on the Human Resources web page: . For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178.
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