Stefanini Group
Join to apply for the
Desktop Support Specialist
role at
Stefanini Group Join to apply for the
Desktop Support Specialist
role at
Stefanini Group Get AI-powered advice on this job and more exclusive features. Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started! Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 528-6566 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager.
Details:
Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Stefanini Group by 2x Get notified about new Desktop Support Specialist jobs in
New York, NY . Desktop Support Engineer - (Fulltime) NYC
Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM
New York City Metropolitan Area $65,000.00-$72,000.00 5 days ago New York, NY $60,000.00-$90,000.00 9 months ago New York City Metropolitan Area $35.00-$45.00 1 week ago New York City Metropolitan Area $50,000.00-$52,000.00 2 weeks ago New York, NY $100,000.00-$125,000.00 3 days ago New York, NY $125,000.00-$150,000.00 3 days ago New York City Metropolitan Area 1 week ago Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM
Desktop Support Specialist II - Digital and Technology Partners - Onsite Monday - Friday 9am - 5pm various locations
Elizabeth, NJ $48,000.00-$57,916.00 2 weeks ago New York, NY $85,000.00-$115,000.00 2 days ago New York, NY $60,432.00-$70,432.00 2 weeks ago New York, NY $66,458.00-$66,458.00 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Desktop Support Specialist
role at
Stefanini Group Join to apply for the
Desktop Support Specialist
role at
Stefanini Group Get AI-powered advice on this job and more exclusive features. Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started! Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 528-6566 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
Job Description:
Provide swift and professional deskside IT support Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize tools for building, monitoring and troubleshooting client devices Participate in Disaster recovery testing exercises Upholding procedures for logging, reporting, and statistically monitoring desktop operations Write technical support and client documentation in form of Knowledgebase articles Meet or exceed expected customer service levels Other duties as assigned by the Level 2 Support Manager.
Details:
Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role. Experience configuring, installing, troubleshooting and repairing printers, PC and laptops. Hands on experience with Win 7, Win 10, Win 11 and MAC OS support. Windows 11 Migration. Hardware / Software Troubleshooting Experience with VPN, Soft Phones, Remote Desktop, VDI. Asset Tracking / Inventory Management Phone and Tablet support (Windows, iPhone, iOS, Android) Experience with Ticketing System (ServiceNow). Strong Communications Skills Excellent proven track record supporting clients in a financial environment. Excellent proven customer service based approach Good written and verbal communication skills Good time management skills Strong organizational and analytical skills Ability to multi-task and work under pressure Ability to work autonomously and within team Dress Code: Business casual
*Listed salary ranges may vary based on experience, qualifications, and local market. Also, some positions may include bonuses or other incentives*
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Stefanini Group by 2x Get notified about new Desktop Support Specialist jobs in
New York, NY . Desktop Support Engineer - (Fulltime) NYC
Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM
New York City Metropolitan Area $65,000.00-$72,000.00 5 days ago New York, NY $60,000.00-$90,000.00 9 months ago New York City Metropolitan Area $35.00-$45.00 1 week ago New York City Metropolitan Area $50,000.00-$52,000.00 2 weeks ago New York, NY $100,000.00-$125,000.00 3 days ago New York, NY $125,000.00-$150,000.00 3 days ago New York City Metropolitan Area 1 week ago Desktop Support Specialist I - Digital and Technology Partners - Mount Sinai Brooklyn - Sunday 8AM-4PM & Monday - Thursday 4PM - 12AM
Desktop Support Specialist II - Digital and Technology Partners - Onsite Monday - Friday 9am - 5pm various locations
Elizabeth, NJ $48,000.00-$57,916.00 2 weeks ago New York, NY $85,000.00-$115,000.00 2 days ago New York, NY $60,432.00-$70,432.00 2 weeks ago New York, NY $66,458.00-$66,458.00 5 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr