British Swim School of Ann Arbor
Customer Experience Specialist
British Swim School of Ann Arbor, Ann Arbor, Michigan, us, 48113
A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the community to support our mission “survival of the littlest.”
Compensation and Benefits
Competitive pay based on experience with possible opportunities for bonuses Paid training Birthday off and paid Flexible schedules: shifts are 4-5 hours, typically weeknights 3-7 pm and weekend mornings; scheduling around school or other jobs is often possible The Position
The Customer Experience Specialist, known as a "Deck Ambassador," works poolside at our swim school. This role focuses on delivering an excellent customer experience and supports swim instructors and managers as needed. Your Typical Responsibilities
Setting up and breaking down the pool deck area before and after each shift Checking water chemistry and temperature prior to swim lessons Welcoming students and parents/guardians to the pool deck Answering questions about accounts, progress, or the program Assisting swim instructors and managers during lessons as needed Posting media content and monitoring social media platforms Minimum Qualifications
Excellent interpersonal communication and organizational skills Responsible and professional demeanor Preferred Qualifications
1+ years of customer service experience Lifeguarding/First Aid/CPR/AED certifications (may be obtained during training) About Us
Here at British Swim School, we strive to make a substantial impact within our communities to combat high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second, supporting our mission to ensure every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. Compensation: $15.00 - $20.00 per hour. Working at British Swim School is a chance to create a lasting impact and be part of a fun, dedicated team focused on promoting water safety and a lifelong love of the water. Most students are preschool and elementary-aged children; experience with children is helpful but not required if you bring the right attitude. The role includes specialized training in our unique British Swim School approach. There are opportunities with our Customer Service Team as well, including roles that involve talking to parents by phone or at the pool, with the aim of making everyone feel part of the British Swim School family and aligned with our survival mission. Note: Each franchise location is independently owned and operated by a franchisee. Applications go directly to the franchisee, and hiring decisions are made by the franchise location management. For employment inquiries, contact the franchise location.
#J-18808-Ljbffr
Competitive pay based on experience with possible opportunities for bonuses Paid training Birthday off and paid Flexible schedules: shifts are 4-5 hours, typically weeknights 3-7 pm and weekend mornings; scheduling around school or other jobs is often possible The Position
The Customer Experience Specialist, known as a "Deck Ambassador," works poolside at our swim school. This role focuses on delivering an excellent customer experience and supports swim instructors and managers as needed. Your Typical Responsibilities
Setting up and breaking down the pool deck area before and after each shift Checking water chemistry and temperature prior to swim lessons Welcoming students and parents/guardians to the pool deck Answering questions about accounts, progress, or the program Assisting swim instructors and managers during lessons as needed Posting media content and monitoring social media platforms Minimum Qualifications
Excellent interpersonal communication and organizational skills Responsible and professional demeanor Preferred Qualifications
1+ years of customer service experience Lifeguarding/First Aid/CPR/AED certifications (may be obtained during training) About Us
Here at British Swim School, we strive to make a substantial impact within our communities to combat high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one: a survival school first and a learn-to-swim school second, supporting our mission to ensure every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer. Compensation: $15.00 - $20.00 per hour. Working at British Swim School is a chance to create a lasting impact and be part of a fun, dedicated team focused on promoting water safety and a lifelong love of the water. Most students are preschool and elementary-aged children; experience with children is helpful but not required if you bring the right attitude. The role includes specialized training in our unique British Swim School approach. There are opportunities with our Customer Service Team as well, including roles that involve talking to parents by phone or at the pool, with the aim of making everyone feel part of the British Swim School family and aligned with our survival mission. Note: Each franchise location is independently owned and operated by a franchisee. Applications go directly to the franchisee, and hiring decisions are made by the franchise location management. For employment inquiries, contact the franchise location.
#J-18808-Ljbffr